Corporate Service Officer Corporate Banking

Job Title: Corporate Service Officer Corporate Banking Location: Manama, Bahrain Category: Banking sector, Corporate Bank This position is with one of our clients located in Bahrain looking to hire applicants who are local and presently residing in Bahrain. Job Details: Qualification: Bachelors degree in Banking & Finance or any related field. Experience: 2-4 years in a banking environment dealing with banking products. Roles & Responsibilities: The purpose of this role is to deliver superior customer service by maintaining a high level of accuracy and commitment to satisfy customers' banking requirements. This includes competently managing banking transactions and providing quality service to customers while projecting a professional and warm image of the bank.

1. Responsible for counter services at the branch to achieve timely and accurate processing of corporate customers' service and transaction requests in a personalized manner.
2. Attend to all corporate customers (internal & external) queries and ensure effective and satisfactory service.
3. Open corporate accounts as per bank guidelines and efficiently handle documentation related to the customer onboarding process.
4. Obtain proper documents from corporate customers relevant for each transaction (financial / non-financial).
5. Ensure all transactions related to a customer's query are followed through by passing the relevant paperwork/information to the concerned department in a timely manner.
6. Answer customer enquiries relative to products and procedures, or refer to the appropriate area for action upon proper identification and authorizations, and follow up for task completion.
7. Daily dispatch of customer/correspondent bank statements.
8. Adhere to the bank's laid down policies and procedures.
9. Maintain private, sensitive, and confidential information for corporate customers and the bank appropriately.
10. Handle corporate customer complaints or refer them to the appropriate department for handling.
11. Foster a high-performance culture to deliver superior customer service.
12. Comply with internal requirements in line with policy guidelines to ensure high standards of uniformity and consistency across the Bank.
13. Strict adherence to AML/Compliance and CBB Guidelines in line with the bank's policy; establish and maintain a close working relationship with other departments for better coordination and smooth services to customers.
14. Comply with the Staff Code of Conduct at all times to ensure a positive image of the Bank is presented to all customers, both internal and external.
15. Assist in other projects or additional activities assigned by the direct supervisor.
16. Assist in opening individual accounts for the bank, if needed.