Associate, Benefits Experience (14 month contract)
تفاصيل الوظيفة
*Please note that this is a 14 month contract, with the possibility of being converted to a permanent role* At Humi, we take pride in going out of our way to help Canadian businesses and families take ownership of their financial security. As our team is rapidly scaling, we are looking to find a driven, energetic, and highly organized professional to join as our Associate, Benefits Experience. As the Associate, Benefits Experience, you will join Humi’s Benefits Experience Team, one of three pillars within our benefits brokerage. We will empower you with all of the tools and skills you need to thrive in the world of benefits. You will support both the Benefits Sales and Portfolio teams by playing a vital role in providing exceptional service and support to our clients and their employees. This role is critical in making good first impressions with our clients and will contribute to the success of their retention and Humi’s reputation of being education focused advisors. What will you be doing as an Associate, Benefits Experience?
- Serve as the primary point of contact for clients (plan administrators) and their employees regarding benefit inquiries, claims and general assistance by responding promptly and professionally to emails and support tickets, providing accurate information and addressing concerns or issues effectively
- Educate and guide your plan administrators and their employees on the various aspects of their group benefits plan, including coverage details, eligibility requirements, and claims procedures through one-on-one admin sessions and company wide employee sessions
- Process and administer enrolments, terminations, changes for your Benefits Plus clients in a timely manner, ensuring compliance with applicable regulations and policies
- Maintain accurate and up-to-date client records, documentation and databases to ensure data integrity and facilitate efficient information retrieval
- Stay informed on industry trends, regulatory changes and best practices related to group benefits plans to provide proactive information to your clients
- At least one year of previous experience in group benefits customer service is required
- LLQP, with at least 2 years experience as an advisor is highly desirable
- Bilingual (English/French) is highly desirable
- Strong interpersonal and communication skills, both written and verbal, with the ability to effectively convey complex information to clients and internal stakeholders
- Excellent problem-solving abilities and the capacity to handle multiple priorities in a fast-paced environment
- Highly proficient in using computer systems and software applications (Microsoft Suite) is required. Experience with Hubspot, Notion, Zendesk is highly desirable
- Attention to detail and a commitment to delivering high-quality service to clients
- Demonstrated ability to work independently as well as part of a team, displaying a positive and collaborative attitude
- As a team that services the HR world, we are a team that understands you perform best in an environment that cares about their employees
- Be part of a high performing team of critical thinkers that thrive on problem solving
- Access leadership and growth opportunities as the company rapidly scales
- Maintain work-life engagement with flex hours and our Long(er) weekends initiative
- Opportunity to work fully remote across Canada if you choose to
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
