Collection and Assisted Welcome Call Trainee
دوام كامل
في Zain
في
Bahrain
نُشرت يوم January 19, 2025
تفاصيل الوظيفة
Collection and Assisted Welcome Call Trainee Zain
About the Role To manage the collection of overdue payments and provide a warm, welcoming experience to new customers through assisted welcome calls. This role aims to ensure timely collections while fostering positive customer relationships. Main Responsibilities and Duties- Conduct outbound calls to customers for the purpose of collecting overdue payments.
- Provide a friendly and informative welcome call to new customers, guiding them through services and payment setup.
- Maintain accurate records of customer interactions and collection efforts in the database.
- Resolve customer inquiries and issues related to their accounts or collections.
- Develop and implement effective collection strategies to improve recovery rates.
- Send loan collection cases to court when necessary, following company policies and legal guidelines.
- Collaborate with other departments to address customer needs and enhance service delivery.
- Monitor and report on collection performance metrics.
- Strong verbal communication skills.
- Proficiency in negotiation and conflict resolution.
- Knowledge of collection regulations and compliance standards.
- Familiarity with products and services.
- Ability to work with databases and customer management software.
- Strong organizational skills and attention to detail.
- Bachelor's degree in Finance, Business Administration, or any relevant field.
- 0 - 2 years' experience.
- Telecom
- ISP
- Finance
- Treasury
- Collection And Assisted Welcome Call Trainee
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