الصفحة الرئيسية سنغافورة Technical Account Manager 3

الصفحة الرئيسية سنغافورة Technical Account Manager 3

Technical Account Manager 3

دوام كامل في Datadog في Singapore
نُشرت يوم January 18, 2025

تفاصيل الوظيفة

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical and advisory services to our largest customers by supporting, adopting, targeted technical training and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Advise on technical support, product adoption, provide technical training on technical support for customers in line with pre-sales, post-sales and the renewal processes. Analyze customer’s IT operations environment on a regular basis, provide recommendations that will maximize Datadog’s value and work with sales and customer success teams to understand a customer’s IT Operations environment. Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements. Participate and prepare for Monthly and Quarterly Business Reviews with customers. Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products. Continuously evolve best practice to technical product adoption and customer success. Mentor and train users of the Datadog platform. Who You Are: Someone with a solid technical grounding and hands-on experience of IT Operations. A self-starter, tech-savvy professional who can easily understand a company’s business requirements and explain Datadog’s value and technical details to C-level executives and others. Confident in your hands-on experience with AWS, Azure or GCP. Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc. Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc. Able to sit for up to 4 hours, traveling to and from client sites. Able to travel via auto, train or air up to 30% of the time. Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space. Experienced using Datadog and/or other cloud monitoring tools. Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: Best-in-breed onboarding. Intra-departmental mentor and buddy program for in-house networking. New hire stock equity (RSUs) and employee stock purchase plan (ESPP). Continuous professional development, product training, and career pathing. An inclusive company culture, able to join our Community Guilds and Inclusion Talks. Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Equal Opportunity at Datadog: Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. #J-18808-Ljbffr

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