Sales Consultant_Coricraft - Table Bay

TFG (The Foschini Group) is a South African fashion lifestyle retailer & comprises of 22 fashion forward brands.

Our range includes some of the leading fashion, home wear, sportswear, cellular and jewellery brands in the country, as well as a host of innovative financial services. TFG comprises of the following 22 exciting retail brands; @home, @homelivingpace, American Swiss, Charles & Keith, Colette, DonnaClaire, Duesouth, Exact, Fabiani, The FIX, Foschini, G-star Raw, hi, Markham, Mat & May, Next, Phase Eight, SODA Bloc, sportscene, Sterns, Totalsports and Whistles.Key Responsibilities:

Sales maximization

Maintain and increase sales

Ensure staff are aware of new stock and can answer product related questions

Ensure no quotation remains on the system for more than 7 days

Ensure available stock is pushed and sold

Ensure targets are met and business growth ensured

Providing excellent customer service at all times

Ensure customer expectations are exceeded

Ensure that all customers are receiving service of the highest quality and standards

Ensure all queries have been attended to

Ensure that all customers have been contacted and that follow up notes are made on individual orders

Ensure all Coricraft values are lived and for all staff to attain the level of excellence required

Basic administration

Ensure the customer receives the correct products and delivery process is run in a smoother manner.

Ensure that no new orders are without a deposit for longer than 3 days as this will inflate the turnover and show an untrue value for the Sales Consultants order intake.

Ensure that the correct amount and payment type is used when applying payment

Ensure that customers are given feedback timeously and to ensure that the Order Controller have access to the information.

Ensure all customers are provided with constant service.

Ensure that stock levels are correct and minimize stock losses

Assuring that showroom looks presentable at all times.

To ensure a clean and tidy store in order to enhance display of the store

To ensure that the store is visually attractive and displayed to its maximum within regards to free stock available that could be sold on the spot.

To ensure customers are in clear view of prices and no unnecessary discounts are given due to incorrect pricing.

To ensure that the showroom is visually appealing to customers in the mornings and to ensure that the store is left neat and tidy, ready for the next day's trade.

Incumbent achieves results in ways that build strong partnerships, both internally and externally

Client satisfaction / expectation management

Participate effectively in a team and self-management

Incumbent achieves results in ways that build strong partnerships, both internally and externally

Client satisfaction / expectation management

Attending to incoming calls

Attending to walk in customers

Following company policies and procedures

Qualification and Experience:

Matric

2 years' retail sales experience in a Furniture/ linen/ Homeware environment

Sales qualification advantageous

Computer Literate

Knowledge of Syspro