Client Support Specialist - Healthcare

Job Description We are seeking a skilled and dedicated Client Support Specialist to join our team. The ideal candidate will play a crucial role in ensuring the smooth operation of our applications, providing technical support, and delivering exceptional service to our clients. If you are passionate about technology and excel in problem-solving, we want to hear from you.

Responsibilities

1. Application Monitoring: Regularly monitor and maintain application performance to ensure smooth and efficient operation.
2. Technical Support: Provide first-line technical support for application-related issues, responding to user-reported problems via email, phone, or ticketing systems.
3. Troubleshooting and Diagnosis: Analyze and troubleshoot application issues, diagnose root causes, and implement solutions or workarounds.
4. Incident Management: Manage and prioritize support tickets, ensuring timely resolution and escalating critical issues to the appropriate teams when necessary.
5. Collaboration: Work closely with developers, system administrators, and other IT professionals to address complex issues and implement improvements.
6. Client Interaction: Serve as the primary contact for clients, addressing inquiries, concerns, and requests promptly and professionally.
7. Issue Resolution: Identify and resolve client issues by troubleshooting problems, providing solutions, and escalating issues when necessary.
8. Communication: Maintain clear and effective communication with clients through phone, email, and chat.
9. Product Knowledge: Develop a deep understanding of our products and services to provide informed support and recommendations.
10. Training: Provide training and guidance to clients on the use of our products or services, ensuring they have the resources needed for success.
11. Reporting: Prepare and present reports on client support metrics, including common issues, resolution times, and client satisfaction levels.

Requirements

1. Proven 2 years experience in client/application support or a related technical role.
2. Healthcare experience will be preferred.
3. Strong problem-solving skills and the ability to troubleshoot complex issues.
4. Excellent communication skills, with the ability to interact professionally with clients and team members.
5. Familiarity with incident management and ticketing systems.
6. Ability to work collaboratively with developers, system administrators, and other IT professionals.
7. Strong organizational skills, with the ability to manage and prioritize multiple support tickets.
8. Willingness to develop a deep understanding of our products and services.
9. Experience providing training and support to clients is a plus.
10. A degree in Computer Science, Information Technology, or a related field is preferred.

Shift Timings