Regional Manager - Warehouse and Logistics Operations

Position Summary: We are seeking a results-driven Warehouse Operations Manager to oversee and optimize warehouse operations for Gurgaon location. This role will focus on ensuring operational efficiency, maintaining key performance metrics, inventory accuracy, reducing costs in outbound logistics, and enhancing customer satisfaction. The ideal candidate will possess strong leadership abilities, expertise in warehouse operations, and a track record of process improvement. Key Responsibilities: 1. Operations Management: · Manage day-to-day warehouse operations, including inbound, storage, order processing, and outbound logistics. · Real time tracking of returns/damages received in the warehouse and ensure zero lag in physical vs actual inventory in the warehouse vs all systems/ERP · Ensure adherence to safety protocols, operational standards, and compliance requirements. 2. Performance Metrics: · Monitor and achieve key performance metrics such as order accuracy, shipping lead times, and inventory accuracy. · Analyse data to identify trends, performance gaps, and areas for improvement. 3. Cost Optimization: · Optimize storage costs in warehouse by ensuring adherence to stack norms with space and layout optimization · Implement strategies to optimize outbound logistics and reduce overall operational costs. · Negotiate with logistics partners to achieve cost-effective solutions. 4. Customer Service: · Enhance customer satisfaction by ensuring timely and accurate deliveries. · Develop mechanisms to address customer complaints and improve service levels. 5. Loss Prevention: · Follow ZERO LOSS POLICY: Design and implement processes to avoid losses and improve inventory integrity. · Conduct periodic audits and develop preventive measures for theft and damages. 6. Process Reengineering: · Own and reengineer warehouse processes to improve efficiency and scalability. · Introduce technology and automation solutions to streamline operations. 7. Team Leadership: · Lead and mentor warehouse teams to drive productivity and morale. · Ensure adequate training and development programs for staff. Key Requirements: Education: · Bachelor’s degree in Business, Operations Management, Supply Chain, or a related field. MBA preferred Experience: · 5-6 years of relevant experience in ecommerce operations, specifically managing complex, appointment led, cut off driven and high volume ecommerce and B2B operations Skills & Competencies: · Strong knowledge of warehouse management systems (WMS) and inventory control software. · Strong knowledge of various modes and channels of fulfilment – FBA/FBF/Self Ship/Seller Flex, Marketplace, D2C · Proficiency in inventory management systems and ERP tools – knowledge of Unicommerce and Oracle Netsuite · Data-driven with strong analytical and reporting skills · Excellent communication and stakeholder management skills · Strong problem-solving and process improvement mindset – root cause analysis mindset · Demonstrated integrity and ethical standards CTC Budget for the role: 7-9 LPA Why Join Us? Opportunity to work with one of India’s large and fast-growing ecommerce sales and distribution companies Dynamic and growth-oriented work environment

• Career advancement in a fast-growing ecommerce ecosystem