تفاصيل الوظيفة
We are on the lookout for a Checkout Manager Superstar! Here at Pukekohe New World, we are seeking an experienced, hands-on, strong leader in Checkouts to manage and drive our team of awesome operators. You will be responsible for:
- Delivering a high-quality shopping experience for customers through exceptional customer service by all of the checkout team.
- Staff management including rostering, training, supervision, and driving our customer experience.
- Maintaining strong relationships with regular customers as well as internal team members.
- Implementing and maintaining health & safety and food safety policies to agreed standards.
- Effectively resolving customer queries and complaints.
- Delivery on KPIs that have been agreed upon.
- Proven retail experience to supervisory or department management level.
- Supermarket/Retail experience and understanding of how checkouts work and operate.
- Resilience, honesty, and integrity – lead your team by example.
- Working closely with the Store Manager and HR on day-to-day operations and driving performance.
- Strong communication and interpersonal skills.
- Understanding of rosters and managing KPIs around department budgets and expectations.
- Someone who is a people person and thrives under a performance culture.
- Experience with Lotto.
- Valid Manager's Certificate (Liquor License).
- Cafe or Barista Experience.
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