Service Contract Adjudicator

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. What you will do The main purpose of the role is to effectively manage the Service Contract fund by ensuring the accuracy, quality, and compliance of all service claims, while maintaining cost control and profitability. The role also involves providing dealer support through training, performance monitoring, and implementing corrective actions to sustain the service contract portfolio and drive operational excellence. Reporting: This role will report to the Technical Pricing and Quotation Manager: Uptime Service Department. Job Objectives:

1. Claims Validation: Determine the validity of service contract repairs and claims by performing necessary checks to ensure accuracy and quality before fund allocation.
2. Pre-authorization Management: Oversee the pre-authorization processes for dealer repair and service requests.
3. Cost Management: Manage costs associated with service contracts to maintain a profitable business.
4. Dealer and Customer Support: Assist with dealer and customer inquiries regarding claims and contract status.
5. Dealer Network Management: Monitor and analyze overall dealer network behaviour, culture, and training needs. Generate and analyze reports on claim and dealer behaviour, providing suggested solutions and necessary corrective actions with scheduled follow-ups. Manage Dealer Management tool.
6. Dealer Training: Conduct regular dealer training sessions, identify specific training requirements, and create and maintain relevant training materials.
7. Dealer Audits: Facilitate dealer audits and conduct dealer visits according to a travel plan.

Who are you? Do you dream big? We do too, and we are excited to grow together. In this role, you will bring: Qualification & Job Experience:

1. 3 – 5 years' experience in the commercial vehicle industry.
2. Relevant industry experience as a Technician / Service Advisor (Advantageous).
3. Grade 12 with N3.
4. Bachelor's degree (Advantageous).
5. Qualified Diesel Technician (Advantageous).
6. Financial Certification (Advantageous).

Key Competencies Job Knowledge:

1. Product Knowledge (Trucks & Bus).
2. Knowledge and understanding of fair wear and tear of components.
3. Knowledge and understanding of vehicle diagnosis and fault-finding.
4. Repair and servicing procedures.
5. General administrative knowledge.
6. Good knowledge of Service Maintenance Contracts and Warranties.
7. Basic cost accounting.

Job-Related Skills:

1. Administrative Skills, writing, reporting and analyzing data.
2. Computer proficiency (MS Office suite, PowerBi, Excel Advanced / Intermediate).
3. Time Management.
4. Presentation Skills.
5. Adaptability.
6. Conflict resolution.
7. Communication Skills.
8. Attention to detail.
9. Problem-solving.
10. Training Skills.

Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary. Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply. Last Application Date: 22 January 2025. We value your data privacy and therefore do not accept applications via mail. Who we are and what we believe in Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide. Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in. #J-18808-Ljbffr