Policy Administration Clerk (Crop Insurance)

Bloemfontein, Free State, South Africa A career opportunity for a self-motivated person as a Policy Administration Clerk exists in Santam Agriculture Crop within Operations in Bloemfontein .

JOB DESCRIPTION

• Validation and processing of policies.
• Processing of policy amendments swiftly and accurately on the system.
• Handling policy documentation.

QUALIFICATIONS AND EXPERIENCE

• Grade 12
• 3 – 4 years Crop Insurance experience

DUTIES & RESPONSIBILITIES

• To ensure that policies are debited accurately, timeously and are being verified.
• Responsible for executing policy amendments on the debited policies via Inspection reports and/or MPCI reports.
• Distribution of amended policy documents to the Area Managers and the Brokers.
• Provide training and support to Area Managers and Brokers.
• Finalise incomplete policies and attend to underwriting issues.
• Daily interaction with Area Managers, Intermediaries, and other departments in the SBU.
• Action on the error reports for correction on policies and to ensure that there is no duplication of insurance.
• Handling and follow-up of enquiries – telephonic, electronic and in writing.
• Handling of Inspection reports and MPCI reports.
• Logging of incidents for system errors.
• Compiling and updating of manuals on policy system.
• Collection of signed policy documents from intermediaries.
• Handling and registration of cessions.
• Handling of all policy system administrative duties.

SKILLS

• Guidewire Crop System to issue policies.
• Portal – MPCI reports.
• Broker Portal – to assist brokers with their queries.
• Crop Product knowledge.
• Numeric skills.
• Knowledge of policy conditions.
• Knowledge of Crop Insurance and Procedures.
• Good communication skills - Verbal and Written.

COMPETENCIES

• Integrity.
• Trustworthiness.
• Client Service – Focus on the client, professional service delivery.
• Ability to work under pressure.
• Ability to solve problems.
• Ability to communicate in English and Afrikaans.
• Planning and organising.
• Effectiveness and Determination.
• Client service orientation.
• Decision making.
• Collecting and analysing information.
• Identifying opportunities for process improvements.
• Teamwork is very important to achieve excellent results.
• Training between departments to gain better knowledge and understanding of duties and business.