Mr D - CRM Manager

Mr D , a division of takealot.com, is looking for a highly talented CRM Manager to join our team in Cape Town. We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us! Think you’ve been challenged before? Think again!

• Scale : Show the millions of Mr D customers what you can do
• Learn : We work with the best of the best, and then some.
• Grow : Expand your career in the fast-growing Takealot Group: Takealot.com and Mr D. We like to promote from within: Here’s your chance.

• Assist in managing the CRM channels and CRM budget
• Map out the customer journey along with key communication channels, messaging, and desired outcome
• Segmentation and management of the customer database to ensure the correct targeting and communication
• Reporting on performance of communication with the intention of optimizing communication and customer behaviour
• Analyze data to derive insights into the customer base and formulate communication plans to drive desired behaviour.
• Ensure that all CRM touchpoints contribute to a consistent and positive brand image and experience
• Develop test strategies and use the derived insights to develop more effective ways of communicating with customers
• Support other customer-facing departments with guidelines on customer engagement

• Proficiency in CRM/Automation tools (e.g. Braze, Hubspot)
• Proficiency in analytics tools (Looker, GA, Tableau etc)
• Experience in marketing and communication.
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to manage multiple projects and deadlines simultaneously.

• A relevant tertiary education
• 5 years experience within CRM
• Experience within e-commerce and/or a digital company

• The power is in your hands : We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors : We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Online Learning : Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on Prosus Academy and more.
• Good times : Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Birthday leave : Cake Day all the way. Enjoy your day off - you deserve it.
• Help when you need it most : Confidential counselling, legal support, and financial guidance, for free, anytime, anywhere.
• Free parking: No more 5km fun runs to your desk (unless you want to).