Front Office Assistant

We are looking for a capable and service-oriented Front Office Assistant to work at our reception area. Front Office Assistant responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. To ensure success you will be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, pro-active, and be skilled at multitasking in a fast-paced environment.

THE JOB SCOPE

1. Greeting and thanking guests in a sincere, friendly manner.
2. Checking guests in on arrival and out on departure.
3. Posting charges to appropriate guest accounts.
4. Anticipating and addressing guests’ needs, and resolving their problems and complaints.
5. Assisting guests with disabilities.
6. Operating switchboard and assisting with enquiries.
7. Assisting the reservations manager with taking reservations.
8. Collaborating and communicating with other internal departments to ensure guest satisfaction.
9. Complying with company procedures and safety policies.
10. Performing duties on a daily checklist.

REQUIREMENTS

1. Proven work experience as a Receptionist, Front Office Representative or similar role.
2. Proficiency in Microsoft Office.
3. Well-groomed, professional appearance.
4. Excellent customer service skills.
5. Solid written and verbal communication skills.
6. Ability to be resourceful and proactive when issues arise.
7. Excellent organizational skills.
8. Multitasking and time-management skills, with the ability to prioritize tasks.
9. Available to work shifts, over weekends, and on public holidays.

QUALIFICATIONS

1. High School diploma or equivalent in tourism and hotel management; additional qualifications will be a plus.

Company

Capturing the hearts and minds of our guests is the fundamental pillar of success for The Host Hotel. We will build and maintain long-term relationships with our guests by providing them luxury and convenience at an affordable price. Compact Luxury is the main theme for The Host Hotel due to the founder's understanding of the concept of More for Less. Featuring 50 lavish guestrooms equipped with a wealth of carefully chosen amenities, The Host Hotel caters to the most astute travelers and offers them the highest degree of pampering. This hotel will be carefully developed through meticulous planning and observation into every detail, from the outlook of the hotel to the room designs and facilities, ensuring to provide our guests with the best comfort in their overall experience when staying at The Host Hotel. #J-18808-Ljbffr