Change Manager

At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. Please find the roles and responsibilities for ITIL Asset and Change Manager Requirements: 1. Process expertise – Expert level knowledge of ITIL Change Management process, KPIs, and best practice. 2. Thought leadership - Ability to identify and raise the gaps/areas for improvement within Change Management and where that process connects to others (e.g. Incident and Problem Management). 3. Successful execution – Ability to independently pursue and execute process improvements and governance. 4. Communicative – Ability to effectively and regularly communicate progress, governance, and escalations items to management. 5. Analysis – Ability to analyse Change Management data and translate it into meaningful explanations for leadership. Responsibilities:

• Develops collaborative project plans for best implementation and adoption of a Service-oriented approach for Change Management.
• Drives the Change Management practice from a strategic and tactical perspective to understand requirement.
• Manage and evolve ITIL Asset and Change Management processes.
• Analyses current assessments, operational efforts and provides recommendations for improvements to all operational processes.
• Designs and develops Change Management best practices for the organization, including managing Change Advisory Board(CAB) meetings.
• Drives steady state and continuous improvement in the ITSM operations support of the organization.
• Participates in other related valued discussion to understand requirements and ITSM operations management.
• Proactively identifies Change Management solutions and engages other department stakeholders to ensure they are comprehensive.
• Assess the change impact. Conduct impact analyses, assess change readiness, and identify key stakeholders.
• Support training efforts. Provide input, document requirements, and support the design and delivery of training programs.
• Complete change management assessments. Identify, analyse and prepare risk mitigation tactics. Identify and manage anticipated and persistent resistance.
• Integrate change management activities into the project plan.
• Evaluate and ensure user readiness.
• Manage stakeholders
• Track and report issues
• Define and measure success metrics and monitor change progress
• Support change management at the organizational level
• Extensive knowledge of Asset management
• Strong knowledge of ITAM best practises
• Knowledge of Incident and Problem Management