WeddingWire India | Collections Specialist

ABOUT THE ROLE AND OUR TEAM:The Client Billing Primary team works daily to resolve past due balances on our vendors. Agents will be responsible for reaching out to vendors to collect payments on overdue invoices. The agent will act as a liaison between vendors and TKWW to manage overdue accounts. RESPONSIBILITIES: Contact active vendors to negotiate and arrange payment on delinquent accountsClear, concise, and professional communication via phone and e-mail with delinquent vendorsFollow guidelines and procedures set forth by TKWWMeet/exceed Key Performance indicators set forth by Billing ManagementManage and maintain an account queue to ensure appropriate touch points and follow-ups are maintained on all delinquent accounts.In some instances agents are responsible for searching for and locating individuals through skip tracing methodsProvide accurate documentation of all activities and conversations with vendorsAssist Enablement in training new hire and under performing agents through shadowing and role playing exerciseSUCCESSFUL CANDIDATES HAVE:Minimum 1 year experience in US collection environmentB2B collection experience a plusPossess strong problem solving skills and able to ask probing questionsAbility to overcome stalls and objections while maintaining professional toneHigh ability to negotiate payments on delinquent accountsStrong organizational skills - ability to manage multiple accounts on multiple systems as well as ability to communicate with vendors via phone and emailAbility to problem solve by thinking strategically and execute tacticallyThis is a night Shift Role- US Process AGG