Service Desk Analyst

Responsibilities:

1. To provide technical assistance to users through phone, emails, or fax.
2. To provide 1st level support and troubleshooting.
3. To log problems onto HPSM.
4. To submit daily, weekly, and monthly helpdesk reports to the team leader.
5. To maintain customer focus in all areas at all times.
6. To ensure there is an emphasis on quality and continuous improvement within your job function.

Qualifications & Competencies:

• At least a Bachelor's Degree in Computer Science/Information Technology or equivalent.
• Required skill(s): Microsoft Windows OS, Basic Networking, PC Wireless Connectivity, Lotus Notes, Windows XP, and Remote Access troubleshooting knowledge.
• Excellent command of spoken and written English.
• Applicants should be Malaysian citizens or hold relevant residence status.
• Ability to grasp new technical concepts quickly.
• Ability to identify and distinguish between hardware, software, network, and server problems.
• Good working knowledge of Microsoft Office (Word, Excel, etc.).

How do your skills match this job?

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• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a service desk analyst?
• How would you rate your English language skills?
• Which of the following Microsoft Office products are you experienced with?

Company Overview: We are one of the leading services and consulting firms with a major presence in the US. Apart from our headquarters in Chicago, we have five strategically located offices in the states of Ohio, South Dakota, Delaware, Minnesota, and Wisconsin to serve our prestigious Fortune 500 clients. On a global basis, we are present in three continents namely Americas, Europe, and Asia with major operations in Toronto, London, India, Singapore, and Malaysia, India being our Best shore & our Software Development Center. #J-18808-Ljbffr