Service Delivery Coordinator

The Company : 27 branches. 48,000 satisfied clients. Alsco Uniforms has been providing professional, hygienic, Managed Rental Services throughout Australia since 1963. The Alsco Uniforms group consists of: Alsco Uniforms, a Managed Rental Service provider of Linen, Workwear, Mats, Industrial and First Aid; Australian Linen Supply, commercial linen for the hospitality sector, accommodation, and healthcare industries; Deane Apparel, the uniform experts; Clean Room Garments (CRG), contamination and infection control solutions; and Fresh & Clean, Managed Washroom services. The passion of our 2,200 employees in Australia is the driving force behind our success. Why You Should Join Us :

• Permanent full time, 8AM - 4PM, Monday - Friday: Job security working for a market leading company, internationally recognised and national footprint. Essential service provider during COVID time.
• With an outstanding market reputation, a significant market share, a comprehensive product portfolio and 27 branches across Australia, we stand as a formidable presence in the textile cleaning industry.
• Great Work / Life Balance: Enjoy a fantastic work / life balance with Monday to Friday.
• Opportunities for Growth: Join a winning team that values your growth. Benefit from on-the-job training and ample opportunities to develop your skills in an organisation filled with success stories.
• Inclusive Company Culture: Experience a great company culture with a friendly and supportive environment. We believe in inclusivity and foster a workplace where everyone feels valued. Come be a part of a team that's more than just colleagues; we're friends.
• Experienced and Supportive Management: Work under the guidance of experienced and supportive managers who genuinely care about your success.

Reporting to the Service Manager, the Customer Service Representative is responsible for ensuring the smooth running of our relationships with Customers via incoming calls & email. In partnership with the team of Service Delivery People (SDPs) at the branch, the Customer Service Representative will build and maintain effective and efficient working relationships with all customers to ensure that we are always meeting our commitment to Service Excellence. Main Tasks & Responsibilities :

• Develop and maintain positive customer relationships via phone and email interaction.
• Effectively handle customer enquiries and provide customer support.
• Accurate and efficient data entry.
• Work collaboratively.
• Strong knowledge and ability to work with Microsoft Office Suite.
• Comply and support all health & safety procedures.

Key Skills and Experience Required :

• Relevant customer service working experiences; experience in a high-volume incoming call position would be advantageous.
• Ability to work as a team.
• Excellent communication skills.
• Excellent interpersonal and people skills with clear and confident manner.
• Excellent PC skills.

If this sounds like the opportunity for you, we look forward to receiving your application. As part of our recruitment process, you will be required to complete pre-employment screening which includes reference checking and health screening that involves drug and alcohol testing. Proof of Your Right to Live and Work in Australia must be presented at interview stage. Alsco Uniforms is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, national origin, disability, and other legally protected characteristics. #J-18808-Ljbffr