Mgr, Quality

Customer Quality Engineers are the Customer facing quality lead for all quality issues related to a specific or group of Customers. Essential Duties and Responsibilities:

• Responsible for managing customer quality issues.
• Defines and implements production part qualification requirements as a function of their thorough understanding of the Customer quality requirements.
• Reports into Site Quality Head and supports operations team to understand Customer requirements.
• Responsible for managing customer audits, scheduling, leading, follow up and closure on all audit actions.
• First point of contact for customer compliance, product quality, and process quality issues - expected to partner with Manufacturing, various Engineering teams, Purchasing, Supply Chain, Sales, and Operations management.
• Specific responsibilities include meeting/exceeding all goals and objectives for:
• Customer Quality Scorecards
• Customer QMS & technical audits and action plan completion
• Customer reported defects – effectively manage 8Ds and meet all cycle-time metrics.
• Effectively interface with Customer to notify material purge/recalls & problems.
• Drive problem solving (8D) on all negatively impactful quality escapes to Customer.
• Create various presentations and action plans to meet Customer & UCT communication needs.

Knowledge, Skills and Abilities:

• Demonstrate skills in preventive quality methods and compliance, statistical data analysis, critical thinking, structured problem solving (8D), the use of metrics to identify opportunities, and business process improvement.
• Experience in managing customer quality issues and setting up product and process quality control for equipment assembly line.
• Knowledge of regulatory and compliance, with experience in product, process, and system audit.
• Strong communication, leadership, and management skills.

Educational/Certification Requirement:

• Min. of BS in Engineering or equivalent technical discipline is required, Mechanical engineering background is a plus.
• Registered ISO 9001 auditor with experience is a plus.

Experience Requirement:

• 5-10 years of experience in Functional management, compliance Engineering, Operations, Quality, or Reliability.
• Experience in quality and manufacturing systems, business process improvement tools, and problem solving.
• Experience with the ISO 9001 standard is required.
• Experience managing critical customer communications.
• Experience with Lean, 6S, zero defect manufacturing processes, inspection methods, and tools.

Physical Demands and Working Conditions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed primarily in a standard office environment. Work Hours: Standard Office Hours. Physical Demands: Work may require the ability to lift 10-20 pounds infrequently. Ability to talk on the phone and use a computer for extended periods of time may be required. Environmental Exposure: May involve exposure to moderate noise levels from printers, faxes, computers, etc. Overnight Travel: Work may require out of town travel depending upon assignment (training and meeting). #J-18808-Ljbffr