تفاصيل الوظيفة
Company Description Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, Avani Hotels & Resorts provides the right space for guests who value the details that matter.
Job Description
As a Guest Relations Agent, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow-up is completed in a timely manner. You will be proactive and innovative in suggesting alternatives that meet guest needs, ensuring their delight with their experience.Qualifications
- Should be holding a degree in hospitality management and/or related field
- Previous experience in Front Office or Guest Services
- Good English communication skills; additional languages would be an advantage
- Friendly, outspoken, and with a pleasing personality
- Personable and with excellent grooming standards
- Preferably with basic working knowledge of OPERA
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