Business Analyst - CRM

D365 CRM Role:

• Require a strong CRM Consultant with 10+ years of CRM experience & should have worked as a Business analyst for at least 3 CRM implementations.
• Must have driven Business discussions/workshops and should have worked on CRM functional design covering functionalities for sales, service, marketing, field service and PSA
• Expertise in creating business requirements, user stories, functional design and high-level design documents.
• Must have sound understanding on power platform capabilities and possibilities
• Must have overall understanding on - Dynamics 365 platform, online and on-premise versions, upgrades and migrations, integration with other office products, multilingual and multi-currency functionality, mobile and handheld clients, outlook and outlook app capabilities and offline capabilities
• Must have experience of co-ordination among different teams like business SMEs, Development, QA, etc.
• Should have given Training to Business Users on functionality being rolled out
• Should have deep understanding of multiple industry domains.
• Must have strong communication skills and be comfortable in leasing with stakeholders independently
• Ability to establish priorities, work independently and lead development of Dynamics CRM solution