Program Manager

Focus Edumatics is seeking a dynamic and results-oriented Program Manager to lead operational excellence and drive exceptional student outcomes. You will play a critical role in transforming our tutoring operations, fostering a high-performing tutor ecosystem, and maximizing profitability. This is an exciting opportunity to join a rapidly growing company and contribute significantly to its success. RESPONSIBILITIES A successful candidate must possess the following competencies: ● Advanced Problem solving capabilities with a Data-driven mindset ● Strong business acumen - Ability to align strategies with business goals and set ambitious targets ● Strong Agency - Ability to foresee roadblocks and adapt to changing priorities and ultimately deliver results ● Strong Technological bend and ability to understand tech-driven solutions ● Excellent communication and Stakeholder management skills ● Hands-on approach - Must be able to get his/her hands dirty and taking ownership of projects and leading by example ● Optimize and elevate service operations efficacy, productivity and engagement ● People-First Leadership - Ability to understand different perspectives and create an inclusive environment COMPETENCIES REQUIRED A successful candidate must possess the following competencies: ● Advanced Problem solving capabilities with a Data-driven mindset ● Strong business acumen - Ability to align strategies with business goals and set ambitious targets ● Strong Agency - Ability to foresee roadblocks and adapt to changing priorities and ultimately deliver results ● Strong Technological bend and ability to understand tech-driven solutions ● Excellent communication and Stakeholder management skills ● Hands-on approach - Must be able to get his/her hands dirty and taking ownership of projects and leading by example ● Optimize and elevate service operations efficacy, productivity and engagement ● People-First Leadership - Ability to understand different perspectives and create an inclusive environment DESIRED QUALIFICATIONS Education ● Bachelor’s degree in a relevant field (e.g., Business, Operations, Engineering, or Economics). ● Preferred: Top-tier MBA or equivalent, particularly with a focus on operations or strategy. Work Experience ● 4–5 years of experience in program/project management, operational excellence, or process transformation. ● A proven track record of improving end-to-end service delivery in fast-paced environments. ● Hands-on experience mapping processes, optimizing workflows, and reducing operational bottlenecks. ● Advanced spreadsheet or business intelligence tool skills (Excel, SQL, Tableau, Power BI) to build real-time dashboards, track metrics, and analyze trends are highly required. ● High-growth, tech-enabled service operations (e.g., logistics, BPO, gig economy, or marketplaces). ● Mature, large-scale operations management, with hands-on involvement in strategic execution and measurable outcomes. ● Exposure to contractor/freelancer ecosystems in a B2B or B2C services context is preferred. ● Experience collaborating with technical teams to integrate new technologies is preferred. ● Familiarity with designing or implementing AI-driven solutions to enhance efficiency and user experiences is preferred. ● Familiarity with workflow and process improvement tools (Lean, Six Sigma, or similar frameworks) is preferred. DIVERSITY, EQUITY & INCLUSION At Focus Edumatics, we believe a focus on diversity, equity, and inclusion (“DE&I”) is integral to hiring exceptional people and creating an enduring business. To inspire growth, we aspire to create an organization where every person is celebrated, valued, and empowered to achieve their full potential. These beliefs and actions are true to Focus Edumatics’ People First philosophy, which is rooted in how we invest, hire, and show up day in and day out. We will continuously look for ways to improve and evolve in our ever-changing world, and we are driven to ensure Focus Edumatics is one of the premier places to work for all by creating diverse teams, strengthening our culture of inclusion, and giving everyone an equitable opportunity to succeed. We evaluate qualified applicants without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, labor and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. About FEV Tutor FEV Tutor is a mission-driven, technology-enabled education services organization that provides high-quality, research-based online learning solutions to disadvantaged and at-risk students in the United States. Since 201 0, FEV Tutor and its wholly-owned subsidiary, Focus Edumatics Pvt. Ltd., have partnered with schools and districts to provide high-quality, structured, 1:1 online tutoring solutions delivered by an extensive 24/7 network of highly trained tutors. For its K—12 customers, FEV provides high-touch customer assistance, tailored program design, data analytics, and ongoing formative assessments. FEV Tutor was acquired by Alpine Partners in 2022 with the goal of increasing access to quality education for millions of American students and becoming the educator, partner, and employer of choice in the education services industry. About Alpine Investors Founded in 2001, Alpine Investors is a people-driven private equity firm focused on building enduring companies by working with, learning from, and developing exceptional people. Alpine specializes in investments in the software and services industries, and since its founding, Alpine has made over 300 investments, with 157 closed deals in 2022 alone, and has hired hundreds of executives for its portfolio companies. Alpine has raised eight flagship funds since 2001 and currently has $1 1 billion in assets under management as of 12/31/22. Alpine, a Certified B Corporation, is headquartered in San Francisco with offices in New York and Salt Lake City.