Manager Department Quality
دوام كامل
في FNRCO
في
Saudi Arabia
نُشرت يوم January 11, 2025
تفاصيل الوظيفة
Job Overview The Quality Department Manager will lead and manage the overall quality assurance efforts within the organization. This includes developing, implementing, and overseeing quality management systems, defining quality standards, driving continuous improvement initiatives, and ensuring compliance with internal and external regulations. You will work closely with various departments to maintain and elevate operational quality, enhance service delivery, and reduce risks. Your fluency in both English and Arabic will be crucial in ensuring effective communication and coordination across diverse teams and markets. Key Responsibilities/Duties
- Leadership & Team Management: Lead, manage, and develop the quality assurance team. Establish clear goals, KPIs, and performance standards for the team. Provide guidance, training, and mentorship to enhance team capabilities and ensure high levels of performance and accountability.
- Quality Management System (QMS) Development & Implementation: Oversee the development, implementation, and continuous improvement of the company’s Quality Management System (QMS). Ensure that the QMS is aligned with industry standards and best practices, and that it supports the company’s overall business goals.
- Process & Product Quality Control: Develop and enforce robust quality control processes for all company products, services, and operations. Ensure that all business functions comply with established quality standards, and ensure consistent monitoring and reporting of quality metrics.
- Compliance & Regulatory Oversight: Ensure that all products, services, and operational procedures adhere to relevant industry regulations and quality standards. Conduct regular audits and assessments to ensure compliance with both internal policies and external regulations in the financial services sector.
- Continuous Improvement & Risk Management: Identify areas for improvement across various processes, products, and services. Drive continuous improvement initiatives, incorporating customer feedback, performance data, and market trends. Work closely with other departments to implement process enhancements and mitigate quality-related risks.
- Customer Satisfaction & Feedback Management: Lead efforts to improve customer satisfaction by ensuring that quality standards are consistently met or exceeded. Oversee the analysis of customer feedback and complaints, ensuring that issues are addressed promptly and that corrective actions are taken when necessary.
- Training & Development: Develop and implement training programs to ensure that all employees understand quality standards, procedures, and best practices. Foster a quality-driven culture within the organization and ensure that all teams are aligned with the company’s commitment to excellence.
- Reporting & Analytics: Provide regular and detailed reports on quality performance, including KPIs, audit findings, compliance issues, and continuous improvement initiatives. Present findings and recommendations to senior management and collaborate on strategic decision-making.
- Collaboration with Cross-Functional Teams: Work closely with departments such as operations, product development, customer service, and IT to align quality goals across the organization. Collaborate to ensure that quality objectives are met at every stage of the product lifecycle and service delivery process.
- Supplier & Vendor Quality Assurance: Manage the quality assurance of external suppliers and vendors, ensuring that third-party services and products meet the company’s quality standards. Establish and maintain strong relationships with suppliers to ensure consistent delivery of high-quality goods and services.
- A minimum of 10+ years of experience in quality management, with at least 5 years in a leadership role within the financial services or debit industry . Proven expertise in developing, implementing, and managing quality management systems and driving quality improvement initiatives.
- A Bachelor’s degree in Quality Management, Business Administration, Engineering, or a related field. A Master’s degree or relevant certifications (e.g., Six Sigma , ISO 9001) in quality management is a plus.
- Fluency in both English and Arabic (written and spoken) is required . The ability to effectively communicate with diverse teams and stakeholders in both languages is crucial to the role’s success.
- Strong leadership skills with experience in managing and mentoring teams.
- Ability to inspire, motivate, and drive performance, while maintaining a positive and collaborative work environment.
- Excellent analytical abilities with the capacity to assess complex data, identify trends, and make data-driven decisions to improve quality processes.
- Strong problem-solving skills with a proactive approach to identifying and resolving issues.
- In-depth understanding of industry standards and regulatory requirements, particularly in the debit and financial services sectors.
- Experience with implementing and maintaining compliance with ISO standards, regulatory frameworks, and quality audits.
- Proven ability to manage multiple projects simultaneously, prioritize effectively, and lead cross-functional teams in process improvement initiatives. Strong experience with Lean or Six Sigma methodologies is a significant advantage.
- A deep commitment to customer satisfaction and the ability to translate customer feedback into actionable improvements. Ability to analyze and address customer complaints and concerns quickly and effectively.
- Familiarity with quality management software, CRM systems, and tools used for monitoring, reporting, and improving quality performance. Proficient in Microsoft Office Suite and other relevant platforms.
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