الصفحة الرئيسية المملكة العربية السعودية Customer Service Representative
الصفحة الرئيسية المملكة العربية السعودية Customer Service Representative
Customer Service Representative
تفاصيل الوظيفة
Key ResponsibilitiesCommunication with customers in written and via phone with defined SLA (response time) and quality standardsKeeping records of customer's interaction and contactsResearching required information using internal systems and resourcesCommunication and coordination with CS Team members, internal departments, and GB officesFollowing-up in customer inquiries not immediately resolvedIdentifying and escalating priority issuesRecommending process improvementsDuties and responsibilities can be changed after arrangementPrincipal accountabilityProviding customers with correct and complete informationEnsuring maintaining of KPIs and SLAsEnsuring the contact logging software is correctly used to allow reports and analysisMaintaining internal rulesQualificationsSecondary education degree or University degree (Bc/MA)Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken)Fluent knowledge of 2nd foreign language (upper-intermediate, both written and spoken)PC literate with experience with MS OfficeGood communication skillsKey CompetenciesPrevious experience in Customer Service is an advantage (international environment is a significant advantage)Customer orientedAttention to detail and accuracyEnjoys a fast-paced, ever-changing environmentTeam playerGood analytical skills, focused on problem solvingAbility to handle stressMulti-taskingExperience with Salesforce
#J-18808-Ljbffr Customer Service
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الشركة المعلنة عن الوظيفة
Confidential
-
Office Admin and Customer Service Diploma John Academy91 درهم
1,469 درهممدة الدورة التدريبية: Upto 3 Days -
Customer Service Skills Online Adams Academy242 درهم
2,424 درهممدة الدورة التدريبية: Upto 1 Hours
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