Service Delivery Manager - New South Wales
تفاصيل الوظيفة
Service Delivery Manager - New South Wales Newly created leadership role with a growing global organisation Utilise your trade or technical background and proven leadership capabilities Sydney location | Permanent position | rewarding package + benefits About Us Schneider’s purpose is to create impact by empowering all to make the most of our energy and resources, bridging progress and sustainability for all. At Schneider we call this Life Is On. Our Mission is to be the trusted partner in Sustainability and Efficiency. The Opportunity Our Services team are currently seeking an experienced Service Delivery Manager to be based in Sydney. With a focus on Secure Power (think Uninterruptible Power Supply, Batteries, Cooling and Refrigeration), you will oversee a passionate team of specialist Service Representatives within our New South Wales region. You will support a growing portfolio across a Customer base that is calling for our expertise. With the opportunity to leverage your specialist technical background and proven leadership capabilities, you will be joining a truly global organisation and will make an Impact on operations within our growing Services business. This exciting new career opportunity will see you:
- Utilising your skills and experience to lead a team of Field Service professionals across our growing New South Wales operations
- Managing team performance, development and ensuring that resources are utilised in a way that enhances delivery as you utilise Schneider tools and adhere to set processes
- Frequently interacting with our Customers, focusing on account management and the development of new business opportunities within a market that is full of opportunity
- Collaborating with a variety of key stakeholders to drive Customer outcomes and ensure ongoing growth and success across a variety of emerging markets
- Playing a key technical role and acting as a role model when it comes to best practice across; systems, internal processes and the utilisation of tools that support a digitally focused organisation
- Providing regular reporting and insights in relation to; project status, business performance, financials and other key metrics
- Contributing to workforce planning, the management of Subcontractor resources, involvement in special projects and leading other proactive business improvement initiatives
- Travel across the Sydney area, regional New Wales and interstate if required
- Relevant tertiary qualifications (Electrical or similar Technical Trade) coupled with proven experience in a similar leadership position
- Proven leadership capabilities and experienced in managing technical resources (Services, Maintenance etc.)
- Proven project management skills and a successful operations background (technical projects and related Customers)
- Intermediate IT skills, with previous experience in analysing data to shape decisions
- Well-developed problem-solving abilities with a proven ability to navigate complex challenges
- Positive leadership attributes that support our Values and a role model when it comes to HSE
- Those with additional qualifications (Project Management, Engineering etc.) will be viewed favourably
- Flexibility at Work and Global Family Leave
- Option to participate in our Share Program, with discounts and company contribution for employees
- Potential opportunity to purchased further annual leave
- Discounts at major vendors such as Clipsal, JB-HiFi and Hoyts just to name a few through our employee rewards schemes
- Continuous training on Schneider products
- Exposure to a market leader in sustainability and automation
- Working in a well-balanced team and inclusive environment
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