Banking Consultant - Contact Centre, Melbourne VIC - Suncorp Bank (Multiple Vacancies)

Job Title: Banking Consultant - Contact Centre, Melbourne VIC - Suncorp Bank (Multiple Vacancies) Department: SB Bank Contact Centre Division: Suncorp Bank Location: Melbourne About Us At Suncorp Bank, you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process. About the Role Join our team at Docklands VIC, nestled in the vibrant heart of Melbourne CBD. We're looking for individuals who are passionate about customers and possess intermediate computer literacy skills. As a Banking Consultant, you'll be part of an innovative hybrid work culture that emphasizes a 50-50 balance between in-office presence and remote work. Once training is complete, you'll enjoy a rhythm of in-office and remote work that brings out the best in you. In this role, you will:

• Deliver excellent customer service by providing efficient solutions and responses to customer inquiries.
• Handle everyday banking inquiries and account openings via telephone.
• Listen actively, build trust, and ask relevant questions to exceed customer expectations.
• Contribute to maintaining a balanced team culture that prioritizes people, customers, risk, and performance.

Role Type: Multiple vacancies! Permanent roles: Full time or Flex part-time roles on offer with different rosters to choose from. Role Location: Melbourne VIC Option 1: Full time 37.5 hours - Monday – Friday, 7AM -10 AM start time Option 2: Full time 37.5 hours - Monday – Friday, 11AM – 2PM start time Option 3: Flex part-time 30 hours - Friday - Monday (7.5 hour shifts), 7AM -10 AM start time What will you bring? To grow and be successful in this role, you will ideally bring the following:

• Passion for delivering exceptional customer service with demonstrated experience in customer service roles.
• Proficiency in using computer systems and ability to navigate multiple systems.
• Strong verbal communication skills to listen, build rapport, and convey complex information effectively.
• High level of resilience, empathy, and adaptability to handle various customer situations.
• Commitment to self-development and eagerness to enhance skills and capabilities in the role.
• Ability to work collaboratively as a supportive team member.

While previous call centre experience is desired, it is not necessary. Suncorp Bank is willing to provide training for candidates with a passion for providing outstanding customer service. So why join us? Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. We offer a range of benefits and support resources to help you create a healthy work-life balance. We also provide tools that enable remote work to support flexible work arrangements whenever possible. Being part of Suncorp Bank opens a world of exceptional growth opportunities within the ANZ Group, which operates in almost 30 markets across the globe. Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities, and beliefs can thrive in an environment of inclusivity and mutual respect. To find out more about working at Suncorp Bank and the ANZ Group, visit ANZ Careers and search for reference number 84501. Job Posting End Date #J-18808-Ljbffr