Customer Care Support Specialist (Europe)
دوام كامل
في Kerry Group PLC
في
Malaysia
نُشرت يوم January 10, 2025
تفاصيل الوظيفة
Customer Care Support Specialist (Europe)
Requisition ID: 56522 Position Type: FT Permanent Workplace Arrangement: #LI-Hybrid Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.About the role
- Work Location: 1Powerhouse, PJ (5mins walk from MRT Bandar Utama)
- Reporting To: Customer Care Manager
Key responsibilities
- Manage and process customer orders accurately, ensuring timely execution and adherence to service levels. Collaborate with regional teams to resolve issues and achieve optimal outcomes.
- Handle customer and internal requests such as Salesforce updates, reporting, master data management, and credit returns, ensuring precision and timely completion. Proactively identify and resolve service issues to maintain operational efficiency.
- Monitor operational performance, address challenges, and recommend service enhancements. Provide timely updates to stakeholders and ensure seamless issue resolution while maintaining a professional communication standard.
- Build strong relationships with regional customer care teams and cross-functional stakeholders to foster collaboration and enhance customer experiences.
- Maintain expertise in processes and systems, manage complaints effectively, and ensure timely resolutions aligned with operating procedures.
- Support the wider Customer Care team in achieving high performance and participate in ad-hoc projects, continuous improvement initiatives, and cross-enterprise programs.
Qualifications and skills
- Bachelor’s Degree in Business Administration, Supply Chain, or a related field.
- Minimum 2 years of experience in customer operations, order-to-invoice, contact centers, or data management roles; experience within shared services is highly preferred.
- Proficiency in SAP systems and CRM tools like Salesforce is required.
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