Customer Service Representative

دوام كامل في a Laimoon Verified Company في Saudi Arabia

نُشرت يوم January 10, 2025

تفاصيل الوظيفة

Customer Service RepresentativeLocation: Saudi Arabia - RiyadhTime Type: Full timePosted on: Posted 16 Days AgoKey Responsibilities:Communication with customers in written and via phone with defined SLA (response time) and quality standards.Keeping records of customer interactions and contacts.Researching required information using internal systems and resources.Communication and coordination with CS Team members, internal departments, and GB offices.Following up on customer inquiries not immediately resolved.Identifying and escalating priority issues.Recommending process improvements.Providing customers with correct and complete information.Ensuring maintenance of KPIs and SLAs.Ensuring the contact logging software is correctly used to allow reports and analysis.Maintaining internal rules.Qualifications:Secondary education degree or University degree (Bc/MA).Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken).Fluent knowledge of a 2nd foreign language (upper-intermediate, both written and spoken).PC literate with experience with MS Office.Good communication skills.Key Competencies:Previous experience in Customer Service is an advantage (international environment is a significant advantage).Customer oriented.Attention to detail and accuracy.Enjoys a fast-paced, ever-changing environment.Team player.Good analytical skills, focused on problem-solving.Ability to handle stress.Multi-tasking.Experience with Salesforce.At Global Blue, we firmly believe that enhancing the shopping experience drives performance. Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business. Our diverse community of over 2,000 employees represents more than 80 nationalities across 53 countries.

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