Customer Experience - Project Manager
تفاصيل الوظيفة
About the role
Manage and successfully deliver assigned Customer Experience projects and solutions in compliance with the project standards and processes of Qatar Airways, to meet defined business requirements within agreed timescales and cost. Lead the Projects throughout the project phases from initiation to closure, delivery, support and enhancement of the complete solution and closely support the Manager Customer Experience Projects and Communications, by enabling new strategies for more efficient and effective project tracking, visibility and accountability within the department.
Key Accountabilities:
Strategic
- Aligned with the Head of Departments strategic direction, support with the development and implementation of the project strategy, through ideation, establishing success criteria, framework, and data-led initiatives.
- Enhance department project management capabilities by automating processes, introducing new project management technology, and ensuring well-defined documentation is in place.
- Lead the development and design of the project management framework and technology platform by defining the processes, training, implementation and accountability across each of the teams.
- Drive a change in project management methodology, introducing a more agile approach with greater accountability, that is solution-focused and customer oriented.
Operational
- Work closely with the Management team to solve business unit project problems, redefining processes, developing support tools, and providing project level guidance.
- Provide strategic and ongoing departmental reports for the Head of Department and Senior Management as required.
- Research and innovation of special projects as decided by the line manager in order to aid operational performance, thereby conceptualizing progressive functions to prepare summary reports, briefing notes, analytical information and presentations.
- Develop project plans that are realistic, maintained and properly resourced.
- Manage project delivery ensuring that it is within time, within cost and to the highest quality.
- Ensure projects are carried out through the defined phases fully complying with QR processes and procedures.
- Develop solutions that meet agreed requirements and business expectations, are maintainable and meet documented and agreed criteria.
- Identify and track risks impacting projects and develop and implement mitigating actions.
- Manage stakeholder expectations through frequent interactions in order to ensure a balance between immediate project needs and long term goals of the division.
- Implement process flows and manage the execution of project milestones with a focus on maintaining or improving project service levels.
Management & Leadership
- Establish the department or teams' objectives and priorities to align with and support business objectives.
- Regularly evaluate the department or teams' objectives, plans, procedures and practices, and makes appropriate changes if needed.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.
Together, everything is possible
**Qualifications**:
About you
We are looking for a passionate experienced professional to join Customer Experience Projects and Communications.
- Bachelor's Degree or Equivalent with Minimum of 6 years of job-related project management work experience in the airline industry, specifically with managing customer experience enterprise level projects
- Experience managing senior stakeholders
- Professional experience in Microsoft Office tools (e.g. Excel, Word, and PowerPoint) and Project Management software
- Solid experience in project/stakeholder management, process improvement, planning, and performance management
- Master Degree in Business Administration or specialist is preferred
- PMI Agile Certified Practitioner (PMI-ACP) or similar qualification is an asset
- Technical expertise in airline systems
- Ability to delegate work, set clear direction and manage workflow.
- Strong mentoring and coaching skills.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.
So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud st
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