L&D Manager
تفاصيل الوظيفة
Job DescriptionTraining of in-house departmental Technical Trainers, selecting those to cover every required field.Conducts, co-ordinates and supervises all kinds of internal technical training and courses for the Department Heads and supervisors.Ensures that departmental training schedules are established every six months in advance.Co-ordinates training activities with regional or corporate Training departments.Conducts General Training topics and ensures that all new employees are taken care of within the Work Supporter System (always in co-ordination with the Director of Human Resources).Ensures the general orientation during the introduction of new employees.Provides support and supervises the activities of the departmental mentor and checks regularly the proper introduction of new employees.Executes all carpentry and associated work to the highest professional standards for the whole complex.Compilation and updating of the requisite technical training manuals and tools per field, in collaboration with in-house specialists.Updating of personal training history files of all employees in co-ordination with the Director of Human Resources.Is familiar with Training Guidelines and Human Resources Policy issued by the Corporate head office and ensures that they are applied accordingly.Helps in coordinating and supports yearly performance evaluations for supervisory staff together with the Director of Human Resources.Orders and organizes distribution of Training Certificates.Ongoing information of arising problems or conflicts within the departments on a confidential basis.Evaluates customer needs from feedback from guest questionnaires and compiles relevant measures for correction or improvement.Compiles and establishes course/training control instruments.Compiles hotel inspection reports and on-the-job observance.Ensures proper course material and updated job descriptions for in-house departmental trainers are available for all departments. Continuously adapts them with relevant supervisors to their operational requirements.Counselling of supervisors/employees in training matters (How to Train, etc.).Establishes monthly reports according to Hotel's/regional office requirements.Maintains a monthly overview of course breakdown and attendance.Co-ordinates updating of personal files of employees together with the HR.QualificationsPrevious experience of leadership in the area of L&D.Degree in Human Resources Management / Hotel Management.Knowledge of luxury hotel standards.Strong oral and written communication skills.Ability to work effectively in a team environment and take initiative.Proficient in MS Excel, Word, & PowerPoint.Excellent interpersonal and communication skills; a team player.Company IndustryHotelsHospitalityDepartment / Functional AreaHRHuman RelationsIndustrial RelationsKeywordsL&D Manager
#J-18808-Ljbffr Management & Leadership
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