Product & Application Specialist - Hematology & Biochemistry - Central Zone

دوام كامل في a Laimoon Verified Company في Saudi Arabia

نُشرت يوم January 8, 2025

تفاصيل الوظيفة

Product & Application Specialist - Hematology & Biochemistry - Central Zone - (376)

About Zahrawi Group

Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.

Job Brief

The incumbent will be accountable to promote products and services to customers, discover and pursue new sales prospects, negotiate contracts, and maintain customer satisfaction with the aim of maximizing profits.

ACCOUNTABILITIES

Adhere to all Zahrawi Policies & Procedures as applicable.

Market Knowledge:

Conduct market research to identify new potential customers.

Analyze market trends to identify new products in the market and understand their advantages and disadvantages.

Identify product improvements and new products to evaluate their position in the industry.

Plan and assist with new product releases and events.

Maintain technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.

Business Development:

Establish contact with new customers to inform them of our products and brands, understanding their needs and customizing the offer.

Provide potential customers with support, information, and guidance by performing product demonstrations and gathering their feedback.

Follow up with new customers after the demo session to negotiate contracts and packages.

Ensure all details of the contract are compliant with our rules & regulations.

Marketing:

Coordinate with the Marketing Department for any new materials that need to be done.

Maintain relationships with existing customers by providing them with support, information, and guidance.

Recommend new products to existing customers based on their needs and provide them with support, information, and guidance to ensure a great relationship with them.

Provide existing customers with support, information, and guidance by performing product demonstrations and gathering their feedback.

Assist customers in answering all product-related questions in a professional and timely manner.

Recommend new service improvements to further build on the relationship.

Advise helpful new product recommendations and suggestions to customers to increase revenue.

Negotiate contracts and packages with existing customers.

Maintain quality service by establishing and enforcing Zahrawi standards.

Contribute to the team effort by achieving the annual target set by management and assisting the team when needed.

Data Track:

Prepare reports by collecting, analyzing, and summarizing information and maintaining accurate records of all products sold.

Orders:

Place orders with the concerned purchase coordinator.

Invoicing:

Coordinate with the Finance Department to ensure proper invoicing of the products and follow up with them regarding collection/payment.

Delivery:

Follow up with the Procurement & Logistics team regarding sending products and ensuring timely delivery.

Coordinate with the warehouse for timely deliveries.

Application:

Troubleshoot instruments.

Introduce and demo new products to end users.

Match and fill project specification sheets and requirements.

Prepare and suggest consumables lists by studying the needs of each customer to promote reagents and consumables sales.

Attend customer calls regarding supply and inform the sales team.

Coordinate conferences and materials.

Conduct workshops and provide application training.

Complete validation process of every product in HBU.

Support the Sales Team for handling projects in terms of specifications and technical comparison discussions with end users.

Coordinate with service engineers for installation, PMs, and rectifications.

Coordinate with the sales team to gather information on competition and provide scientific arguments.

Assist sales teams during technical discussions.

Prepare training certificates for customer training attendees.

Transfer new technical information from the principal company to all concerned persons, especially regarding new software versions or instrument incompatibilities.

Service Team Coordination:

Coordinate with service engineers for installation, PMs, and rectifications and plan trainings accordingly.

Communication with Principal Companies:

Communicate with principals on technical information.

Communicate with principals on any customer queries that cannot be resolved internally.

Stay updated with the latest training schedules and materials.

Attend all relevant webinars conducted by the principals.

REQUIREMENTS

Education: Bachelor's degree in medical laboratory or related science.

Experience: Fresh Graduates / 3+ years of experience as applicable. Preferred experience as a lab technician in Hematology & Biochemistry and in lab sales.

Additional Details: Valid KSA driving license and willingness to travel as per business needs.

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