Customer Technical Support Engineer

SDK - Customer Support Developer We are looking for an experienced and motivated SDK Developer to join our Network Technology team. In this customer-facing role, you will support Cisco’s Silicon One™ SDK and work closely with internal development teams and customers. The ideal candidate is a strong communicator with exceptional debugging skills, ready to tackle complex issues under pressure. Who You'll Work With You will collaborate with Cisco’s Silicon One™ team and be part of our global network of developers. As part of the Customer Support team, you’ll interface with customers to solve complex SDK-related problems, ensuring smooth operations and excellent service. What You'll Do ● Engage in the programming and troubleshooting of Linux/C++ SDKs for Cisco Silicon One™-based devices. ● Analyze customer-reported issues, reproduce bugs, and implement fixes using advanced debugging techniques. ● Interact directly with customers, providing high-quality support to diagnose and troubleshoot issues. ● Perform code analysis, review logs, and trace issues to provide actionable solutions. ● Conduct unit testing and integration testing as part of the debugging and troubleshooting process. ● Use techniques such as breakpoints, binary search, memory debugging, and core dump analysis to solve problems. ● Collaborate with Cisco R&D teams to escalate issues and ensure seamless integration between hardware and software. ● Maintain version control for debugging purposes and isolate external dependencies. Who You Are ● Proficiency in developing/debugging SDKs or device drivers using C++. ● Strong debugging skills, including log analysis, usage of logging/tracing, core dump examination, and static analysis. ● A minimum of 5+ years of experience in software engineering and debugging. ● Excellent communication skills, with the ability to interact confidently with customers and stakeholders. ● Ability to work under pressure, maintain composure, and deliver solutions in time-critical customer-facing situations. ● Experience with network processors, particularly Cisco's Silicon One, is a plus. ● Basic familiarity with SONiC is preferred but not required. ● Knowledge of network protocols (Ethernet, TCP/IP) and communication protocols (I2C, SPI, USART, PCI) is a plus. Preferred Qualifications ● Experience with SONiC, SAI, and ASIC SDKs is an advantage. ● Experience with Makefiles, Linux environments, and ARM microcontrollers. ● Familiarity with additional programming languages such as Python and tools like SWIG. ● Ability to conduct code reviews and optimize performance through integration with different Cisco systems.