Kids Club Attendant

Kids Club Attendant A Kids Club Attendant is ultimately responsible for overall care, hospitality, and service given to our younger guests (3-12) throughout their stay, creating unforgettable memories of their holidays and specifically assisting the Kids Club. Activities include toddler’s daytime child-minding service, babysitting, and hosting at Kids Club. What will I be doing?

1. Comply with all Hilton Worldwide company policies.
2. Comply with all Security Procedures implemented within the hotel and department.
3. Comply with all systems and procedures as laid down by the Spa Director.
4. The management reserves the right to change/extend this statement if necessary, at any point during your employment.
5. The holder of this statement can be asked to take on other tasks in addition to the ones stated, within a reasonable framework.
6. Open and prepare Kids Club for daily activities; ensuring all supplies and events are ready for the day.
7. Plan ahead and prepare for activities according to the activity calendar.
8. Greet and welcome all incoming and outgoing guests and staff in accordance with Hotel Brand Standards.
9. Responsible for general cleaning duties in Kids Club including disinfecting toys.
10. Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge to improve personal performance.
11. Able to direct and escort young guests to all areas of the hotel appropriate for activities, supervise the group of young guests, and coordinate meal breaks as agreed upon with guardians.
12. Actively promote the services and facilities of the Hotel and Waldorf Astoria Hotels to guests and suppliers.
13. Be fully familiar with the Waldorf Astoria Service Delivery Standards and the Quality Assurance Audit and follow these standards of service as they apply to the Kids Club Department.
14. Understand and adhere to the Hotel Brand policy relating to fire, hygiene, health, safety, and a fun environment.
15. Provide guests with information on special events, private dinners, excursions, Internet access, etc., if needed.
16. Provide babysitting services upon guest/GM request.
17. Always try to go the “extra mile” with every single guest and anticipate their needs.
18. Keep up to date with the SALT results and seek to positively influence these results by following the Waldorf Brand Service standards.
19. Ensure special focus on all children in the resort to provide them with a memorable holiday.
20. Seek to minimize costs through correct use and handling of hotel property and equipment.
21. Conduct daily duties with integrity, respect, and ownership to maintain strong relationships within the Kids Club department, contributing a positive attitude for both guests and fellow team members.
22. Welcome families and register children at the Kid’s Club, handling reservations and payments, up-selling Kid’s Club services, and performing related administrative duties.
23. Organize and accompany children’s activities according to the Kid’s Club concept, always providing safe care and a personalized and intuitive service.
24. Handle Kids Club consumables and merchandising stock, managing available material.
25. Coordinate in-room entertainment game rental with Concierge.
26. Assist in coordinating child amenities and Kid’s Club gifts.
27. Provide personalized child-minding services (evening babysitting and toddler’s daytime service).
28. Organize and accompany Kid’s Club outdoor activities, swimming pool activities, and kids sports.
29. Use CRM tool to observe young guests’ special requests and preferences.
30. Request Kid’s Club cleaning or maintenance when necessary.

What are we looking for? A Kids Club Attendant serving Hilton Brand Hotels is always working on behalf of our Guests and collaborating with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• High School Graduate or equivalent required.
• Must maintain a neat, clean, and well-groomed appearance.
• Intermediate English language skills.
• Basic computer knowledge.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous customer service experience.

What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the #J-18808-Ljbffr