Call Quality Agent

Call Quality Agent

Graduate Degree (Master/Phd) in English Literature/Applied Linguistics, Educational Linguistics, Psychology, IELTS/PTE/TOEFL with a focus on language proficiency assessment/testing and research.

UK's leading translation and interpretation company TRANSLATION EMPIRE is looking for experienced Call Quality Agent with exceptional communication skills in English, for our office based in DHA1, sector F, Rawalpindi.

Timings: 10 AM - 7PMLocation: DHA1, sector F, Rawalpindi

Responsibilities:

A Language Assessor would be primarily responsible for conducting English language assessments (Conducting and Coordinating for New and Existing Employees, including those whom we interview).

Daily Call Quality Monitoring of all employees (1-5 calls a day). The assessor will work as a team member contributing to quality service delivery.

Coaching and mentoring of Spoken English, Vocabulary, Pronunciation of the staff to improve their English by way of feedback via the QC.

Customer Services Training Specific to UK Culture - UK English Language. Ongoing Training and Development (CPD) of Customer Services Training and English Language Skills to upskill employee's standard of English.

Language Assessors will be responsible for QA of the Transcribed files.

Assessor will be responsible for developing, maintaining, and managing auto-scored English language proficiency assessments to ensure our job applicants can properly communicate with customers in various countries.

Job Specification

Proficient written and spoken skills in English language.

Familiar with UK English Language dialect.

Dedicated to assigned tasks, quick learner, team player as well as solid individual player, solution provider.

Flexible and prepared to pursue goals through teamwork.

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