Front Office Supervisor - Fairmont
تفاصيل الوظيفة
Company Description#BeLimitlessWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESSJob DescriptionScope and ObjectivesThe Front Office Supervisor assists the Director of Front Office in the management of the Front Office team. The Front Office Supervisor is required to demonstrate humility in leadership of the team, be technically sound on Front Office software, have a guest-centric approach in service delivery, be a confident communicator, embody a spirit of teamwork, and have a sense of responsibility to uphold the Fairmont Brand. In joining the team during a pre-opening journey, the Front Office Supervisor has to be ready to embody a tenacious and innovative spirit in building the team together with the leaders.Key Roles & ResponsibilitiesReady to undertake all roles including the night shifts of the Front Office Team.Takes responsibility and ownership in creating personal connections through emotional luxury between Fairmont Ambassadors and guests.Maintains communication channels with all departments of the hotel.Ensures adherence to arrival/departure service sequence.Enforces PMS system etiquette and accuracy of administrative duties.Performs check-in, check-out, and room change procedures and ensures all data are entered completely into the hotel systems.Maintains cashier float and ensures accurate daily report of all money received.Assists other hotel department functions when the need arises.Champions and completes daily shift's bookkeeping of Front Office Team.Responsible for maintaining inventory levels, maintenance, and general upkeep of equipment and operating supplies.Appraises appearance, ensures discipline, and efficiency of all staff under direct supervision.Assists in setting out KPIs and deliverables for the year with the Director of Front Office.Assists the Director of Front Office in appraising the team at the end of the year.Training and coordination with supporting departments.Promptly answers any in-house guest calls, instant messages, and emails and communicates with respective departments in the resolution of guests' requests.Fully understands the Front-of-House position and the whole department, constantly renewing and developing itself to keep up with the trends in the hospitality industry.Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation, and Respect.Executes the annual upsell strategy and achieves all goals as set by management.Ensures guests receive the experience as detailed in brand Standard Operating Procedure (SOP), Fairmont Doha Local Standard Operating Procedure (LSOP), as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management.Performs any duties and special projects as requested by management whether in your own department or any other department in the hotel.QualificationsPERSONAL ATTRIBUTES REQUIRED FOR THE ROLEPossesses strong interpersonal skills and ability to communicate in a second language.Manages all guests/team members' needs with equal drive.Carries an eye for detail and an approachable demeanor for all guests and team members.Composed under pressure, makes rational decisions to resolve situations, delivered with a degree of professionalism.Self-driven approach to carry out assigned responsibilities.Ensures security and confidentiality of guest and hotel information in accordance with company/country's data security act.Possesses good computer and property management system knowledge.High level of integrity, enthusiasm, dedication for continuous improvement.Embraces change and is open-minded in a dynamic work environment.Has an understanding of the middle eastern clientele and culture.Has an understanding of key stakeholders in the luxury travel space.
#J-18808-Ljbffr Quality Management & Operations
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