Helpdesk Analyst - Japanese & Mandarin Speaking

Job Description

• Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes.
• Record, update and escalate support issues to the next level in a timely manner.
• Support all IT onboarding activities for end-users.
• Work with our internal IT teams on system testing, integration, and maintenance.
• Engage in the discovery of new IT business tools to support our business users as well as our internal IT team.
• Seek, suggest, evaluate, and implement process and technology improvements.
• Willing to learn and grow in other IT business areas.

Requirements:

• Primary/Secondary School/O Level, Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma.
• Excellent Mandarin and Japanese written and verbal communication skills.
• Fresh graduates and non-IT graduates are encouraged to apply.
• Exceptional customer service skills.
• Great team player.
• Great communication skills, comfortable working with various stakeholders.
• Strong troubleshooting skills, bug finding, and resolution.
• Ability to work independently within a diverse global team.
• Basic IT software and hardware troubleshooting knowledge and skills (Windows and Microsoft Environment).

Preferences:

• Fully remote work in Malaysia.
• Shift timings: 9x5 support.
• Flexible and willing to work in a rotational 24/7 environment. Shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends based on business requirements.

About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com. NTT DATA is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. Apply #J-18808-Ljbffr