Servicedesk Engineer
دوام كامل
في Mindsprint
في
Online
نُشرت يوم January 5, 2025
تفاصيل الوظيفة
Service Desk Engineer Job Description & Skills Required:
- Have technical expertise on the IT Service desk through chat, email, and voice.
- Professional Communication with end users required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Remote L1 support by troubleshooting all Desktop/laptop/Application related issues and pertinent queries
- Closing tickets within the agreed SLA
- Language skills: Fluent English (written and verbal)
- Ability to understand the business objectives
- ITIL Certification. Strong Knowledge especially on Service Desk, Incident, Problem, and Change Management
- Experience working with ServiceNow or any other ticketing tool
- Reviewing pending tickets and follow up till closure
- Ability to multi-task and adapt to changes quickly
- Flexible to work in 24/7 rotational shift
- Having Good Analytical skill and problem-solving skill
- Troubleshooting experience with the following:
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