Senior Application Support Engineer

Senior Application Support Engineer Full time

We are looking for a candidate with a networking/IT background willing to work as an on-site application engineer. The on-site Engineer participates predominantly in the deployment, maintenance, performance, and monitoring activities. It is a diverse role that also encompasses elements of Infrastructure and application support in close cooperation with the authority’s representatives and KTC internal teams. Your responsibilities:

• Deliver end-to-end support for proprietary applications and COTS components, ensuring seamless functionality and addressing customer needs.
• Manage and monitor network infrastructure, servers (200+), and systems daily to maintain high availability, security, and performance.
• As subject matter expert, perform in-depth troubleshooting and identify resolution for complex issues within defined SLAs.
• Lead the deployment, configuration, and upgrading of applications of software releases to production and pre-production environments.
• Develop scripts, automate workflows, and optimize system processes to improve reliability, performance, and efficiency.
• Proactively work to improve reliability, performance, and security of the ecosystem (professional services).
• Continuous system improvement, both quality and efficiency-wise for application monitoring, overall system architecture, backup and roll-back plans, performance tuning, and testing.
• Build strong customer relationships and foster collaboration with internal support & engineering teams.

Your profile:

• Higher education with IT background (University degree is an asset).
• At least 5 years of experience in application support.
• Experience with IT service management frameworks (ITIL) and ticketing systems.
• Experience with automation and scripting, knowledge of programming languages.
• Knowledge of cloud.
• Possess or be able to obtain BPSS clearance or higher.
• Advanced level of English.
• Team-oriented with a willingness to mentor junior team members and work closely with cross-functional teams.
• Ability to diagnose complex issues, prioritize, and implement effective solutions.
• Ability to proactively engage with clients, listen to feedback along with strong written and verbal communication skills.
• Experience with Intelligent Transportation Systems (nice-to-have).

Our offer: You will be part of an exciting endeavor in an international company with European roots. A hands-on onboarding with an experienced team to get familiar with the business and domain-related processes. Permanent role. 100% onsite role in Dublin (East Wall, close to Dublin Port). Work on the 8 hours for covering the on-site attendance business hours 7 am to 7 pm on customer’s premises (shifts: 7am to 3pm / 11am to 7pm to be coordinated with another employee). #J-18808-Ljbffr