Assistant Outlet Manager, Skai

HOTEL OVERVIEW Strategically located in the heart of Singapore’s shopping, dining and entertainment districts, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes. With a total of 2,030 well-appointed guestrooms, both hotels offer a distinct collection of 12 lifestyle and dining choices, including Michelin-starred fine dining restaurant JAAN by Kirk Westaway and one of Asia’s largest spas, Willow Stream Spa. ABOUT OUR COMPANY At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience growth and career opportunities with us. Assistant Restaurant Manager, Skai Summary of Responsibilities: Manage and coordinate daily Front of the House and Heart of the House operations with right delegation. Monitor the reservation status and communicate with the culinary team. Plan and control manning to meet business needs and budget. Check the appearance, orderliness, cleanliness and set-up of the outlet and its related areas, ready 10 minutes before each meal period. Communicate with the team during daily briefings and conduct monthly department meetings. Ensure and conduct regular training and re-training when needed. Maintain service standards and procedures for the outlet and ensure they are followed. Ensure hygiene and food safety compliance in the outlet and related areas. Provide immediate attention to guest complaints and implement service recovery procedures. Interpret financial reports and create plans or promotions to improve profits for the outlet. Provide necessary training and guidance to the F&B team to ensure high standards and quality of products and services. Recruit, develop and retain a competent and confident F&B team to exceed guest expectations. Support the F&B team to be consistent in service, using a collaborative leadership style. Drive consistent service and process improvement. Qualifications: 2 years of F&B management experience. Experience in a similar size/style of 5-star hotel. Diploma in Hospitality Management. Leadership and people management skills. Good interpersonal and communication skills. Able to work under pressure and independently. Service-oriented with an eye for detail. Our Commitment to Diversity & Inclusion: We are an inclusive company and strive to attract, recruit and promote diverse talent. Why Work for Accor? We are far more than a worldwide leader. We welcome you as you are, supporting your growth and learning every day. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS #J-18808-Ljbffr