Cluster Reservations Agent

دوام كامل في Hilton في Saudi Arabia

نُشرت يوم January 5, 2025

تفاصيل الوظيفة

Hilton Cluster Reservations Agent in Makkah, Saudi Arabia

A Cluster Reservations Agent will serve as the main contact for room reservations at the hotel; therefore, must offer excellent service and influence the Guest's decision to stay at the property. What will I be doing? As a Cluster Reservations Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Cluster Reservations Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Cluster Reservations Agent will perform the following tasks to the highest standards:

Convert inquiries into contracted business quickly.
Respond positively to sales inquiries to develop future sales leads.
Identify sales leads as appropriate.
Respond to all customers in a highly professional manner, ensuring all reservations are completed accurately and to the Guest's expectation.
Provide prompt and efficient service while maintaining the hotel's brand standards.

What are we looking for? A Cluster Reservations Agent serving Hilton brands is always working on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

A highly professional telephone manner and excellent communication skills.
Outstanding administration and organizational skills.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in a Reservations environment.
Tertiary qualifications or other collegiate-level degree.

What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers #J-18808-Ljbffr

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