Tour Group Administrator

Location : Melbourne Airport Posted on : 13 December 2024 ABOUT LOTTE DUTY FREE Lotte Duty Free is one of the world’s leading retailers that operate across 21 locations in 7 countries and 13 airports. Strategically positioned amongst the most coveted destinations (including Australia, New Zealand, Japan, South Korea, Singapore, Vietnam, and the USA), we showcase a world of luxury brands in cosmetics, perfume, watches, jewellery, liquor, wine, and more! Headquartered in South Korea, Lotte Duty Free is a household name and synonymous with delivering excellence in customer service and a long heritage as the most trusted travel partner. Oceania, the region in which Australia belongs, holds 6 locations (Melbourne Airport, Brisbane Airport, Darwin Airport, Wellington Airport, Sydney, and Melbourne downtown stores). THE OPPORTUNITY We are seeking an experienced Tour Group Administrator to join our team at Melbourne Airport. Reporting to the Tour Group Manager, you will be responsible for the administration of the tour groups, managing them, booking, planning, and informing locations about their arrival while ensuring that the store provides the highest level of customer service possible. YOUR DUTIES WILL INCLUDE Register and maintain data and documentation for tour groups, including compliance forms and a central repository for Tour Leaders. Liaise with the Tour Group Manager, management team, and relevant departments to ensure smooth operations. Prepare and manage financial processes, including check requisitions, invoices, commission tracking, and daily and monthly reports. Respond to commission-related inquiries from internal and external stakeholders, ensuring accuracy and compliance. Support sales growth initiatives in the PRC (People's Republic of China) Tour Group market. Adhere to airport security, emergency, and health and safety procedures. ABOUT YOU Ability to communicate fluently (verbal and written) in English and Mandarin Previous retail/sales experience providing exceptional customer service and operations. Proven track record of achieving sales in a high-volume, fast-paced environment. Knowledge of and/or experience with Tour Groups and Tour Companies. Experience working in the duty-free environment or luxury retail. A reasonable level of physical fitness, as manual handling/heavy lifting will be involved. Strong numerical ability. Responsible Service of Alcohol (RSA) certificate is required WHY JOIN LOTTE DUTY FREE Hourly base rate + super. Team discounts. Safe, diverse, and inclusive work environment with a supportive culture. Uniform and car parking provided. ASIC Pass provided. DETAILS OF THE ROLE Roster: 8:00 AM to 14:30 PM - Monday to Friday. To work with Lotte Duty Free, you must hold a current Australian or International Passport. Please note that all Lotte Duty Free employees are required to have Customs and Police Clearance process. Only candidates that are successful for shortlisting will be contacted. If this excites you, we want to meet you!#J-18808-Ljbffr