Customer Support Executive

WHAT WE DO MATTERS:Here at The Knot Worldwide, we believe in doing work that matters. In 16+ countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, The Bash, The Bump, and more) provide best-in-class products, services and content to take celebration planning from inspiration to action. We are one of the most trusted global wedding Vendor Marketplaces, our mobile apps are top-ranked, our features are premier and our magazine is a go-to on the newsstand.WeddingWire India is one of India's leading wedding planning app, providing an end-to-end service of inspiration, planning tools and a wedding vendor marketplace that couples use to arrange their perfect wedding. The current business operating model is a highly successful premium subscription marketplace that connects couples with wedding venues and vendors. Now in its 7th year of operations in India, WeddingWire India is a part of The Knot Worldwide and is a priority market for growth of the business. ABOUT THE ROLE AND OUR TEAM:The Knot Worldwide is looking to add Customer Experience Reps to our growing department. You will partner with our team members that focus on Couple Support, Registry and/or Stationery both in local TKWW offices as well as remote locations, to help our customers have the best experience using our products across all of our Brand websites. Strong communication, attention to detail, and quick problem-solving skills are a must.RESPONSIBILITIES:Accurately and efficiently answer all emails within 24 hr SLAHave an understanding of the significance of providing great customer service and adhere to high standards at all timesMaintain a high productivity level, after training, to best serve our customers in a timely fashionCommunicate thoroughly with customers, tech teams and other team membersProblem-solve technical questions and issues that customers may have and work cross-departmentally to resolve them Assist difficult customers or situations with a calm and professional demeanorContinually learn new products and stay up to date with product releases to more accurately assist clients that contact us. SUCCESSFUL CANDIDATES HAVE:Fluent in English & Hindi Basic knowledge and fluency of MS Excel and Internet Fast learner and multi-tasker Execution of work in a time bound manner Technical troubleshooting - identifying site issues and determining short term user solutionsTeam player with a positive attitude to help drive team targets Attention to detail Graduated from a recognised institute/university PRB