Bilingual (French/English) Customer Service Agents

*Before you continue reading about this opening, you should know there is one non-negotiable to be considered for this position - you need to be fluently bilingual in both French and English because this role requires you to communicate effectively in both languages on the phone and via email. If you are a beginner/intermediate in French, or do not speak it at all, then check out our other jobs that require English only. If you’re bilingual in French and English, then keep on reading!*We’re looking for confident, patient, detail-oriented people who have a willingness to help, and an ability to switch gears at a moment’s notice – if this describes you, then keep reading.If you like variety in your day-to-day work and brain teaser types of games – especially the act of “figuring-it-out” we are looking for you! You’ll be handling incoming calls on behalf of two of our clients; investigating electronic financial transactions and educating customers for our client who is a Canadian interbank network for financial institutions _and_ helping folks make their travel arrangements on our client’s network of Atlantic Canadian ferry boats. To enjoy the work, you need to be adaptable, have confidence and patience to uphold policies, with the right tone to educate and direct customers. Each client has unique needs, so you’ll need to adapt your approach quickly, be comfortable with not always having a definitive solution, while consistently providing great customer service.If that’s not you, check out our other jobs, and if it is, apply today!*Here’s The Deal:** This is a full time, permanent position starting January 23, 2025.* Bilingual (French & English) Hourly rate of pay is $19.00.* Full-time training is provided in a fully online-classroom and will be Monday to Friday from 10:00am to 6:00pm Atlantic time.* This is a job with regular evenings and weekends. The program is open 7:00am to 10:00pm Monday to Sunday. To be considered, you need to be available to work between those hours. Your weekly schedule will rotate through the hours of operations. If you’re looking for a Monday-Friday, 9-5 type job, this likely isn’t going to be a good match.* We will provide all the equipment you need. You’ll need to have hard-wired internet with upload/download speeds that meet our testing minimums, a desk and chair.* NOC code 64409*What We Offer:** Health, Dental, and Vision Benefits at 30 days. As well as dedicated virtual health access.* Group RSP with matching contribution option.* Life Insurance.* Free employee & family assistance program for legal, financial, and health support.* Beautiful office space with loads of natural light, multiple break rooms, internet, and TVs.* Free Access to Canadian Center for Diversity and Inclusion (CCDI) resources and educational materials.*What You'll Do:** Deliver fast, friendly, and effective support to a variety of customers via inbound calls and emails in English and French.* Quickly and effectively assess and resolve challenging situations following risk and compliance processes and client policies.* Take ownership of each inquiry you handle. One-touch resolution is the goal.* Create a positive connection with each customer you talk to. You’ll be an ambassador with each interaction.*What You'll Likely Have:** Proven skill for problem solving and attention to detail – you can piece together a conclusion with ease and accuracy.* Well-developed, agile communication and customer service skills with the ability to quickly establish a positive connection and manage expectations.* The ability to navigate multiple software platforms and websites concurrently. You don’t need to be a tech genius. You do need to be comfortable working quickly and accurately in a fully digital environment.* Customer service in the banking industry, tourism experience, or a love of the Maritimes are considered assets.* A committed work ethic and reliability with a consistently positive attitude. You’re someone who wants the team to succeed.Our intention is to be an actively anti-racist organization, and our goal is to provide a work environment that creates a sense of belonging for all people. If that doesn’t align with who you are, we encourage you to look elsewhere for work.Job Type: Full-timePay: $19.00 per hourExpected hours: 40 per weekBenefits:* Dental care* Employee assistance program* Extended health care* Life insurance* On-site parking* RRSP match* Vision careApplication question(s):* Are you looking for part-time or full-time employment?* What are your hours of working availability - please be as specific as possible (example: Available anytime between Tuesday-Friday but not weekends, or Available only evenings between 5PM-10PM but available all 7 days a week)* This role requires you to be fluent in both French and English. Do you speak both languages fluently? If not, we encourage you to apply to one of our English-only opportunities for your application to be considered.Work Location: RemoteApplication deadline: 2025-01-07Expected start date: 2025-01-23