الصفحة الرئيسية الإمارات العربية المتحدة Front Office Executive - NMC Healthcare
الصفحة الرئيسية الإمارات العربية المتحدة Front Office Executive - NMC Healthcare
Front Office Executive - NMC Healthcare
تفاصيل الوظيفة
Responsibilities:
- Responsible for serving patients at the front desk by greeting, welcoming, and directing them appropriately. Work strictly within the scope of reception.
- Greet and welcome patients as soon as they arrive at the clinic.
- Answer incoming calls within the first three rings and respond appropriately to customer queries.
- Assist patients in scheduling appointments with the requested doctor. If the requested doctor is not available, help the patient schedule an appointment by coordinating with the center where the doctor is available.
- Register patients according to clinic policies and protocols.
- If a visitor, guide them accordingly to the Admin Manager.
- Assist patients to complete all necessary forms and documentation, including medical insurance forms.
- Provide OPD token and guide them to the proper department.
- Provide proper information to patient queries, inform them of any delays, and about clinic guidelines if required.
- Recognize, document, and alert the Centre Manager of trends in customer calls.
- Identify and escalate issues to the Centre Manager if necessary.
- Document all call information according to standard operating procedures.
- Complete call logs and reports.
- Promotion of Service: Call patients from the database to promote available services at your center as instructed by your Manager.
- Ensure the reception area is tidy and presentable with all necessary stationery and materials (e.g., pens, forms, brochures, doctors' duty schedule, etc.).
- Order front office supplies and keep inventory of stock.
- Safeguard patient privacy and confidentiality.
- Perform other clerical receptionist duties such as filing, photocopying, faxing, or as assigned by your supervisor. Telemarketing should be done as required.
- EDUCATION: Graduation from an accredited university in any discipline.
- EXPERIENCE: Minimum of one year of administrative experience in a customer-focused environment.
- QUALIFICATION: Exceptional interpersonal skills, maturity, good judgment, and the ability to communicate professionally with a diverse range of individuals; superior phone etiquette; patient-focused; service-oriented; patient and understanding.
- Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure.
- Reliable, punctual, dependable, and responsive.
- Excellent command of oral and written English; Arabic language desirable but not essential.
- SKILLS: Proficient technology application skills; Basic MS Office (Word, Excel, PowerPoint), MS Outlook, and Internet skills.
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الشركة المعلنة عن الوظيفة
Talent Pal
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Receptionist Diploma Study 365133 درهممدة الدورة التدريبية: Upto 70 Hours
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Professional Receptionist Global Edulink133 درهممدة الدورة التدريبية: Upto 2 Hours
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