Cashier

Roles and Responsibilities

1. Transaction Processing
   • Payment Handling : Accurately processing payments from customers using various methods, including cash, credit cards, debit cards, mobile payments, or gift cards.
   • Giving Change : Calculating and providing the correct change when customers pay with cash.
   • Issuing Receipts : Providing customers with receipts, whether printed or digital, after completing transactions.
   • Handling Refunds/Exchanges : Processing returns, refunds, or exchanges in accordance with store policies, ensuring customer satisfaction while adhering to company guidelines.
2. Customer Service
   • Greeting Customers : Welcoming customers with a friendly attitude and assisting with any queries related to pricing, products, or services.
   • Answering Questions : Helping customers with information about products, promotions, or store policies.
   • Resolving Issues : Addressing any concerns or complaints from customers in a professional manner, often in collaboration with supervisors or managers.
   • Upselling or Suggesting Add-ons : Depending on the business, cashiers may suggest additional products or services to customers, such as promotions or related items.
3. Product Scanning and Item Handling
   • Scanning Merchandise : Scanning or entering product information accurately into the cash register or point-of-sale (POS) system.
   • Bagging Items : Packaging purchased items neatly and efficiently while ensuring that fragile or delicate items are handled properly.
   • Checking Prices : Verifying the correct prices for products or resolving any price discrepancies during checkout.
   • Managing Discounts or Coupons : Applying store discounts, loyalty program points, or coupons to customer orders accurately.
4. Cash Handling and Accountability
   • Managing Cash Drawer : Ensuring the cash drawer has the correct starting balance and maintaining it throughout the day by managing cash flow and counting money at the end of shifts.
   • Recording Transactions : Keeping accurate records of daily transactions for reconciliation at the end of the shift.
   • Bank Deposits : Some cashiers may be responsible for making bank deposits or preparing the till for the next day.
5. Maintaining a Clean and Organized Workspace
   • Workstation Organization : Keeping the cashier area clean and tidy, including clearing any clutter and restocking items like bags, receipt paper, and other supplies.
   • Sanitizing : In retail or food service settings, especially post-pandemic, cashiers are responsible for maintaining hygiene and sanitizing their workstations to ensure a safe environment for customers and staff.
6. Security and Loss Prevention
   • Monitoring for Theft : Keeping an eye out for suspicious activity, ensuring that merchandise is properly scanned and that no items are being stolen.
   • Reporting Suspicious Activity : Alerting supervisors or security staff if any theft or fraud occurs during the transaction process.
7. Compliance with Store Policies
   • Following Procedures : Ensuring all transactions comply with store procedures, including verifying identification for age-restricted products (such as alcohol or tobacco).
   • Adhering to Promotions : Applying any discounts or special offers accurately according to the store's current promotions or seasonal campaigns.
   • Following Health and Safety Regulations : Ensuring that all health and safety guidelines are followed, particularly in food service establishments or places where cashiers handle consumables.

Desired Candidate Profile

• Perform returns and special transactions through the POS system, ensuring all special offers have been applied correctly before being charged to the guest.
• Keep the “register station” stocked with all necessary items.
• Notify management of all guests’ POS System issues.
• Consistently maintain a balanced cash drawer.
• Process all guests’ payments by cash, credit cards, debit cards and/or gift vouchers.
• Ensuring each waiter closes up any open checks they might have before their daily report has been printed off.
• Filling out all waiters’ envelopes at the end of each night, performing all calculations including but not limited to CC Total, Cash Total and Tips Total.
• Processing end of service calculations, doing end of shift and end of day revenue calculations.
• Perform related duties as requested by the management team.
• Report to work as scheduled working various shifts including but not limited to weekends, holidays and/or night shifts.
• Supervise the Assistant Cashier.
• In charge of the monthly payroll of the team.

• Hotel related experience field.
• Admin knowledge.
• Microsoft Office.
• Minimum of 1 year experience in Food & Beverage area.
• Pre-opening or major refurbishment experience in a similar operation.
• Middle East experience.