Service Manager MSL Service Centre North Dublin

The Role We are currently seeking an experienced and motivated Service Managerto lead our busy service department. If you thrive in a fast-paced environment and excel at managing teams, we want to hear from you! As the Service Manager, you will be responsible for overseeing the day-to-day operations of our multi-brand service department, ensuring outstanding customer service, efficiency, and profitability. This role requires strong leadership skills, a passion for the automotive industry, and the ability to adapt quickly to challenges. Key Responsibilities Leadership: Manage and inspire a team of service advisors, technicians, and support staff to achieve their full potential. Customer Focus: Ensure a high level of customer satisfaction by delivering prompt, quality service and resolving customer concerns effectively. Operational Excellence: Oversee the workshop schedule, ensure adherence to manufacturer guidelines, and maintain efficiency in workflows. Performance Management: Monitor KPIs such as service revenue, productivity, and customer retention, and implement strategies for improvement. Compliance: Ensure all operations meet legal and manufacturer standards, including health and safety regulations. Collaboration: Work closely with other departments, including parts, sales, and warranty teams, to ensure a seamless customer experience. What We Offer A competitive salary with performance-related incentives. Opportunities for professional development and career progression. A supportive and inclusive work environment. Car purchase scheme & employee discount. 22 days annual leave increasing to 25 after 5 years. Sick pay scheme. Onsite car parking, PRSA company contributions, Health & Wellbeing Initiatives VHI Employee Assistance Programme, Flu Vaccines, Eye Tests, Cycle to Work Scheme. What Were Looking For Proven experience in a managerial role within a multi-brand aftersales or service environment. Strong knowledge of automotive industry standards and best practices. Exceptional leadership and communication skills, with the ability to motivate and develop a team. Results-driven mindset with a focus on achieving targets and continuous improvement. Excellent problem-solving and organizational skills. Proficiency in service management software and reporting tools. How to Apply If you are ready to take on this exciting challenge and contribute to the success of a thriving aftersales department, please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vitae. About Us MSL Service Centre North, part of MSL Motor Group, are a dynamic after-sales dealership, representing multiple leading brands and delivering exceptional aftersales service to our valued customers. In our state-of-the-art aftersales facility, the aim of our passionate team is to ensure that every customer experience is seamless, professional, and satisfying. Skills: Managerial Experience Leadership & Communication Skills Service Management Software & Reporting Benefits: Performance-Related Incentives Career Progression Opportunities Car Purchase Scheme & Employee Discount