IT Technology Manager

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism IFS - Internal Firm Services - Other Management Level Manager Job Description & Summary In our Business Enablement Solutions department, the Tech Central team provides support to the Tax, Assurance and Advisory practices in advising on and in implementing the correct technology solutions and helping them to design and execute the correct technology strategy. This makes for a dynamic working environment where no two projects are the same. Purpose-led work you’ll be part of As a Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:

• Manage a team of developers on work deliverables.
• Understanding the business issues of our clients and determining what are the opportunities for technology to form part of the solution to those issues.
• Identifying the appropriate technology solutions and designing, developing and implementing those solutions.
• Liaising with other departments.
• Project coordination within the team.
• Support the line of service technology and transformation teams dedicated market offerings as appropriate.
• Work with client teams to deliver and manage IT/process projects/automation projects.
• Support engagement teams use of technologies to improve efficiencies.
• Liaise with PwC’s central IT teams to deliver value added services and support.
• Support and report directly to senior management.
• Proposing, defining and documenting reusable solutions and fixes.
• Supporting and testing new/upgrades software and hardware.
• Creating statistics on usage of various applications.
• Documenting technical and risk documentation. Document procedures for incident resolution.

Experiences and skills

• 3rd level computer degree in ICT area.
• Minimum 5 years experience operating at the senior support level.
• Project coordination experience.
• Knowledge and experience of using a formal Project Management methodology (eg. Six Sigma, Prince2) would be very advantageous.
• Excellent troubleshooting abilities.
• Excellent customer management & interpersonal skills.
• Supervisory skills.
• Time Management skills.
• Ability to adapt to change.
• Strong communication skills with the ability to communicate effectively with senior management.

Technical Knowledge The following experience/skills would be advantageous:

• Programming skills in strong Python, Java, Visual Basic, VBA, Office Script or Google AppScript.
• Microsoft Power Platform and/or Azure resources like Logic App or Function App skills are advantageous.
• Familiar with Robotic Process Automation tools like UiPath, Power Automate, Automation Anywhere or Blue Prism.
• Experience of data science tools like Alteryx, Dataiku or Databricks.
• Knowledge of data visualisation software such as Power BI, Tableau or Qlik.
• Effectively managing code using Git and Azure DevOps.
• Basic understanding of database technologies, like MS SQL, MySQL, MongoDB, or MS Access databases.

Unlock your potential with PwC Ireland We believe that challenges are better solved together. We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of amazing teams encouraged to collaborate and innovate in a way that creates powerful solutions and makes a positive impact. This purpose-led work, and our continuous development and encouragement, will help unlock your potential and take your career to the next level. Enjoy PwC’s perks We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive employee benefits and flexibility programs that will help you thrive in work and life. Learn more about us at Life@PwC. (). Being appreciated for being you Our most valuable asset is our people and we recognise you for it - ensuring you feel like you belong and that you are valued and rewarded for the great work you do every day. PwC is an equal opportunities employer and creating a diverse workforce that is representative of the communities we serve is hugely important to us. Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply, we’d love to hear from you! We will ensure that everyone is supported throughout and, if required, provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please email us for more information. #J-18808-Ljbffr