Customer Relationship Management

JOB DESCPTION Role and responsibilities of a CRM

• Collecting and Analysing customer Data.
• Manage support contacts for individual accounts.
• On regular basis to make outbound calls.
• Developing New ways to meet customers Needs.
• Handling customer complaints.
• Overseeing the interactions between customers and key team members.

• Build and maintain workflows for individual users or teams.
• Identify power users or high-value customers for special deals.
• Creating and executing retention campaigns.
• Developing marketing campaigns to attract new customers.
• Collaborating with sales and marketing, Customer Service and operations teams to improve the customer experience.
• Maintain and validate accurate records and reports of the market via CRM
• Provide Regular reports and MIS to the management.

• Exceptional Verbal and written communication skills.
• Interpersonal and Customer Service Skills.
• Analytical, data drive and problem- Solving Skills.
• Preferably multi-lingual (Should Know: Kannada, English, Tamil, Telugu) Any thing above this is a PLUS.
• Multitasking and Organizational Skills. / Technology skills in CRM software.
• Attentiveness and Patience.
• Time Management Skills.
• Ability to work in a fast-paced environment while managing multiple tasks.
• Must reside with in 15 to 10kms Radius.