Customer Migration Programme Manager | Kuala Lumpur, MY

What We Do LSEG is a leading global financial markets infrastructure and data provider that operates connected businesses to serve customers across the entire financial markets value chain. With capabilities in data, indices and analytics, capital formation, trade execution, clearing and risk management, we operate at the heart of the world's financial ecosystem and enable the sustainable growth and stability of our customers and their communities. Together, our five business divisions - Data and Analytics, FTSE Russell, Risk Intelligence, Capital Markets and Post Trade - offer customers seamless access to global financial markets, across the trading lifecycle. LSEG is headquartered in London and has a major presence throughout Europe, the Americas, Asia Pacific and emerging markets. Role Summary The Project Manager role falls within the Asia Pacific Customer Implementation - Customer Programme Management (CPM). The team has a global remit to implement and complete programmes and projects across all customers to drive efficient execution, client value, customer loyalty and LSEG revenue. The team works with colleagues across Sales and Account Management, Global and Key Strategic Accounts, Customer Operations and Customer Propositions to ensure we deliver on LSEG strategic objectives and revenue targets through execution and implementation. The Project Manager will drive large client implementations across Asia from Kuala Lumpur. The focus will be on legacy product upgrades as well as desktop and content displacements to increase revenue, market share and retention. The role will be instrumental in ensuring that the clients have the best experience of a displacement or upgrade programme by leading all aspects of the overall process from beginning to end. This includes engaging with the customer on meeting the technical requirements to upgrade from a legacy product or on the overall feasibility of taking an LSEG offering over a competitor product. Services in scope include desktops as well as areas such as market data-feeds, post-trade, hosting and risk, either in the context of a migration programme or a one-off customer initiative. Role Responsibilities:

• Engage with the Account Team to identify clients and determine the most efficient approach to drive the projects.
• Engage with clients to define a migration path to our latest services and plan the vital activities.
• Take full accountability of a project and manages performance throughout execution to maximise the value delivered to the customer.
• Lead and drive virtual teams to deliver the project and ensure a successful outcome.
• Establish and maintain a good operating rhythm for each project.
• Provide timely and accurate status reporting.
• Manage project risks and raise to appropriate accountable owners where required.
• Handle content/functionality gaps and bring them up to the owners to improve the lead time and ensure timely billing start.
• Log lessons learned to keep improving our methodologies and practices.

Key Relationships:

• Senior Leadership Team in the Sales organization
• Sales Specialists
• Account Team (Account Manager, Customer Success Managers)
• Product & Content Management
• Other groups in Customer Implementation and Customer Operations
• Business Operations
• External client senior management and decision makers

Desired Skills and Experience:

• Project management qualification and significant post qualification experience.
• Extensive stakeholder management experience up to C-Level.
• Ability to encourage trust, lead expectations, gain consensus and sponsorship from key stakeholders.
• Consistent track record of working in a matrix environment and handling across different cultures.
• Understands the processes and commercials around the products in scope.
• Understanding of the financial services industry and the key competitors in this space.
• Background in working with financial institutions and good understanding of market data preferable.
• Experience pitching LSEG products and capabilities is a bonus.
• Japanese proficiency a plus.

If you are looking for a challenge, click 'Apply' today! LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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