Cloud Business Support Analyst

TDSYNNEX offers several eCommerce solutions to allow its customers to purchase, manage, and resell software products and cloud services. These solutions include online configuration and ordering tools, as well as an integrated solution (e-business). TDSYNNEX sells over 1 billion USD in software through these eCommerce solutions. Our latest releases include a marketplace for cloud services, a white-labeled eCommerce solution, and an API platform for both customers and vendors. Job Purpose The Cloud Systems & Services team is responsible for optimizing the business processes required for these businesses. This includes offering shared services through TDSYNNEX-owned Shared Service Center outsourced to service partners in EMEA. The Business Support Analyst will work directly with our Operations Support team and maintain constant contact with countries and stakeholders. She/he will collaborate with management, local sales teams, internal departments, platform owners, IT teams, customers, and vendors to gather and analyze information and make recommendations. An important aspect of this role will be to work closely with TDSYNNEX country sales teams to ensure appropriate service levels are provided to Super Users, End Users, and Customers. The consultant will also work closely with vendors to ensure appropriate understanding, documentation, and use of their platforms as applicable. Other project-oriented duties may be assigned as needed. Responsibilities:

1. Mapping of process flows across Operations teams: collection, documentation, and analysis of data, identification of process gaps, and support of process improvement initiatives to increase operational efficiencies.
2. Conduct root cause analysis of process inefficiencies by examining material flow, scheduling, production capacity, and constraints.
3. Proactively monitor cloud resources and identify potential performance bottlenecks.
4. Document all processes accordingly: ensure all necessary procedures and management processes are implemented to guarantee homogeneity and standards across locations within regional scope.
5. Ensure appropriate training and self-actualization of skills for all staff for new processes or with outsourced parties.
6. Maintain relationships with countries and other stakeholders under excellence metrics.
7. Review KPIs and SLAs and work upon them to keep the expected metrics.

Knowledge, Skills, and Experience To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

1. Experience in a technical support or operations role, preferably with cloud technologies is a plus, but not mandatory.
2. Ability to work autonomously and independently.
3. Strong analytical and problem-solving skills with a demonstrated ability to diagnose and resolve complex technical issues.
4. Comfortable working in an international, results-driven project organization.
5. Technical know-how of tools such as SAP, MS Office products, hardware, and operating systems, as well as monitoring tools, etc., is a plus.
6. Significant experience working with large multinational accounts.
7. Written and oral communication and presentation skills in English; additional European languages are a plus.
8. Advanced knowledge of Excel is considered a plus but not mandatory.

Benefits: We foster a collaborative and growth-oriented work environment that values innovation and professional development.

1. Opportunity to work in a fast-paced and dynamic environment alongside industry experts.
2. Gain experience with cutting-edge cloud technologies and best practices.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway. At Tec D, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity, and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for! We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates. #J-18808-Ljbffr