الصفحة الرئيسية المملكة العربية السعودية GUIDES SUPERVISOR
الصفحة الرئيسية المملكة العربية السعودية GUIDES SUPERVISOR
GUIDES SUPERVISOR
تفاصيل الوظيفة
JABA is a destination management company (DMC) dedicated to curating unforgettable experiences in Saudi Arabia. Our vision is to be the leading community for like-minded dreamers, explorers, and outdoor enthusiasts who are passionate about discovering the Kingdom's wonders. With a commitment to adventure, education, and sustainability, JABA offers innovative experiences that blend thrill, learning, and enjoyment, providing top-tier equipment and expertise. Join us in revolutionising the travel industry and delivering unforgettable, purpose-driven experiences.
Job Summary
We are seeking an experienced and dynamic Supervisor - Tour Guide to oversee and manage our team of tour guides. The ideal candidate will have a strong background in tourism, excellent leadership skills, and a passion for sharing Saudi Arabia's heritage with visitors. The Supervisor - Tour Guide will ensure the delivery of high-quality tours, support team members, and maintain operational excellence.Key Responsibilities
- Supervise and manage a team of tour guides, ensuring they provide accurate, engaging, and informative tours.
- Develop and implement training programs for new and existing tour guides to enhance their knowledge and skills.
- Schedule and coordinate tour guide assignments to ensure coverage and efficiency.
- Monitor and evaluate tour guide performance, providing feedback and conducting performance reviews.
- Ensure all tours are conducted in accordance with company standards and safety guidelines.
- Handle escalated issues or complaints from tour participants, providing effective resolutions.
- Collaborate with the management team to develop new tour offerings and improve existing ones.
- Stay informed about new attractions, events, and industry trends to keep tour content relevant and exciting.
- Assist in developing marketing strategies and promotional materials for tours.
- Maintain records and prepare reports on tour operations, including attendance, feedback, and incidents.
- Foster a positive and collaborative work environment, encouraging team cohesion and motivation.
Qualifications
- Bachelor’s degree in tourism, hospitality, management, or a related field.
- Minimum of 3-5 years of experience in the tourism industry, with at least 1-2 years in a supervisory role.
- Extensive knowledge of Saudi Arabian history, culture, and geography.
- Excellent communication, interpersonal, and public speaking skills.
- Fluency in English and Arabic; additional languages are a plus.
- Strong organizational and multitasking abilities.
- Ability to work flexible hours, including weekends and holidays.
- Proven leadership and team management skills.
- Customer-focused attitude with the ability to handle challenging situations calmly and professionally.
- Valid driver’s license and clean driving record (if applicable).
- Tour guide licenses (Preferred).
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