Night Manager - Saudi Only
تفاصيل الوظيفة
Night Manager DoubleTree by Hilton Hotel Riyadh - Al Muroj Business Gate Location: Riyadh, Ar Riyad, Saudi Arabia Category: Hotel Full-time Posted: Dec 5th 2024 JOB DESCRIPTION A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager contributes to the first impressions of our Guests and is responsible for performing the following tasks to the highest standards:
- Achieve positive outcomes from Guest queries in a timely and efficient manner.
- Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures as required.
- Keep the Guest Service Manager fully aware of any relevant feedback from guests and other departments.
- Demonstrate a high level of customer service at all times.
- Attend appropriate training courses when required and assist with the Night Team's training and development efforts.
- Demonstrate knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties.
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy.
- Comply with hotel security, fire regulations, and all health and safety legislation.
- Act in accordance with policies and procedures when working with front of house equipment and property management systems.
- Follow company brand standards.
- Assist other departments as necessary.
- Previous experience in a customer-focused industry.
- Positive attitude and good communication skills.
- Commitment to delivering a high level of customer service.
- Excellent grooming standards.
- Calm, efficient, and organized with great attention to detail.
- Ability to multi-task while maintaining a positive attitude when working with Guests.
- Professional manner with an emphasis on hospitality and guest service.
- Ability to work on your own and as part of a team.
- Competent level of IT proficiency.
- Previous experience in cash handling.
- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors.
- Conflict resolution experience.
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